Wingston A Treehouse Hotel-Goverdhan

Pros... Best location for Goverdhan Parikarma. very good amenities. Spacious neat and clean room. good outside view . Cons. ... Staff was purely unprofessional, untrained, not suitable according this kind of big hotel. when I reached front desk person was in some panic. He was on call during all check in process with their staff and kind of yelling ......." kanha ho tum, chabi kyon nahi bheji ab tak.....niche aao, wanha kya kar rahe ho." yahi sab phone par chal raha tha bar bar. Mujhe wait karne ko kaha gaya. During this period mere bad me aane walon ko check in karwaya ja raha tha. because they were foreigners. I reached after long travel in scorching hot temperatures but there is no drinking water in waiting area . I had to ask for water . And also I had to remember him 3-4 time that I'm waiting here for check in. finally this awkward situation I got my keys. Room was clean but bed sheets was not fresh. but they changed it when I request him. This was whole story . According to me , they should hire some professional staff . Other than this everything was very good.

Hotel is at premium location, but water pressure in toilets was very low.

Had an excellent stay at Wingston Barsana . Superb property with great staff. Mr Arvind singh at reception was very polite and supportive. Rooms are neat and clean . Lastly. food was mouth watering and hygienic. Must stay property. Thanks Saurabh

Hotel location is good and room size is big and hotel food quality is good. Staff is very polite and helpful thank you

We asked the customer support to get the trip cancelled because of an urgent medical emergency. The executive said that even if the trip is non refundable, they will cancel the trip and refund me the full amount. However later when I connected with them for refund processing, they said that they can't refund it as the hotel has denied the refund. My dissent is 1. Why did the MMT executive say that the cancellation is allowed and he has initiated the cancellation from his end. 2. Why do they say that a full refund will be processed in the case of a medical emergency. 3. Why the misguided customer and cancelled the trip themselves and later denied the refunds. This is a case of total irresponsibility and sheer negligence at MMT level.

Hotel is not providing electric kettle in rooms, this is not fine, locality is very good, rooms are nice