Outpost@ Alibaug Resort

We stayed with family over a weekend. The Resort is spread over a large lush green acreage with many facilities such as Tree house, kids play area, badminton, squash courts, games area, Spa, a really large gym, swimming pool, library etc. Staff were polite and helpful. Rooms were large. However the resort has some rough edges, and could do a lot more with some investment in upkeep, more staff, food options etc. Rooms and property need some painting, minor repairs, issues with geysers, broken door latches etc. However overall we enjoyed the holiday. If the management invests more in much needed maintenance, this could be a much better experience.

I had been to this hotel newr Chondi, in Alibaug as it was a 2 star place which was trying to provide a decent vegetarian food and ok sleep, particularly when Radisson Alibaug was full. Their breakfast and meal offerings was really homelike. My recent visit however was a disaster from the checkin. I was early at 10.45 am and was told I should checkin only after 2. Interestingly rooms were available in my category on the reservation website. Since, I had a busy schedule and a car, we went to breakfast and paid for two breakfast. But after tea, we were told that breakfast closes at 1030 am, so they will give only a few available dishes. So why charge full breakfast price and not offer only menu items at cost?. But mistakes happens, so we just paid and moved on. When we try to checkin back at 240ish pm, we were asked to fill a form. I mentioned that information asked on the form was already takin on Internet during reservations and so they can get it form there. So the truth came out, oh the room is still being made. They have 7 rooms at these highest categories, hardly 3 were occupied and they can get still it ready 39 minutes after check in. At 315 pm room was still not available. Apparently the bathroom door, which is very heavy plywood was not working well. We dropped our bags, and went to other meeting. We had booked the room with breakfast and dinner plan. But when we asked front office near dinner time, he mentioned we don’t have any such a plan. Luckily, we had a screen shot and internet acknowledgment of same, and so this issue was resolved. While the hotel has a new pool and few things added, its general level of service has fallen. The new, highest category room had too many things not working - the heavy bathroom door, the shower door, the water loggin in shower stall, many of electrical plugs for using phone chargers… list goes on. Since when we left, we requested an invoice through email, we have still not received it after 3 phone calls and 4 WA conversation. Today I got an email asking to book hotel for New Year Celebrations. The wall papers on roof are all worn out and breaking apart restaurant. Feels sad to see this place going down so badly while charging INR 9000 just for room.