نزُل ريد روف إن بلس+ وسط مدينة رالي – جامعة ولاية نورث كارولينا/مركز المؤتمرات

I love the red roof

Hotel barato , por vezes muito barulho e vizinhança não amistosa

I rarely write such negative reviews, but this stay demanded it. From the moment I opened the door, I was hit with a foul, musty odor that made the room feel unclean and unsafe. Things only got worse when I spotted roaches crawling across the floor and walls—a shocking and unacceptable sights in any hotel, let alone one that claims to offer comfort. The bedding and furniture carried the same unpleasant smell, making it impossible to relax, the towels looked like they were 50 years old and didn't smell clean at all. Additionally, there was garbage inside the elevator, candy wrappers, empty soda bottles and other debris. I didn’t feel comfortable unpacking my belongings, let alone sleeping in such conditions. A hotel should provide guests with basic cleanliness and safety, and this property failed on both counts. If you value hygiene, peace of mind, and a decent night’s sleep, do yourself a favor and book elsewhere.

The lady that worked the front desk on Aug 7th around 1pm and the 8th around 10am was not friendly. I tried calling multiple times to see if I can do early check in as that is what the agent from Red Roof Inn said I could do. No one answered the phone. When I came in, she was talking through her AirPods with someone. She didn’t explain the policy and procedure, didn’t hand a receipt no nothing. Even when I asked for a receipt she said they would give it at check out but I didn’t receive anything. Even when we checked out she asked if we were checking out, to put the keys in the box. No, have a great day or how was your stay, nothing. I’d like to think she was having a bad day but I don’t know. The room was not up to par. It was okay since it was only for one night but rather disappointing since we paid over $100 for the night. There were stains on the floor that was either blood or just hair dye. The bath tub was stained, low water pressure, dusty and the fridge door was dirty. The beds were clean but the quality of the mattress was bad, you could feel the springs. Walls were very thin, I could hear conversations from the other rooms and I can hear when they turn their shower or sink on. It gets super loud when the water is turned on. Something is wrong with the elevator! The doors would open half way then close. They when you’re in the elevator, you’re stuck on one floor for a little then it opens. Very concerning…

As me and my granddaughter came in really late one night (after 1 am) it was a relief for us that a security guard met us at the door. He then escorted us to our room to make sure we were safe. Really nice touch of service. Only complaint was that we were there for 4 days and cleaning of our room never done. Had to ask for more clean towels and cloths.

Employee (night shift) wasn't polite. Toilet was not flushing, smoke detector was chirping, maintenance folks come only in the morning. Not a comfortable bed though.cockroach was in the room.