Sheraton Raleigh Hotel

Very clean nice easy check in No

Fabulous Customer Service! Team members like Jamel make you feel welcome and he was so very helpful. He was so friendly, we had no problems. The hotel was packed but he made sure that my young adults and I had rooms right next to each other. It meant so much as we came in from different Cities. We had a marvelous trip to Raleigh.

I stayed on property June 26-27 for an event and it was a wonderful experience! I visited Jimmy V’s for lunch and dinner and Shelly and Autumn were there to greet and serve me. They went above and beyond with recommendations in the area and special tips for my short visit. Shelly even went to the chef for the salad dressing recipe because I thought it was so delicious. The icing on the cake was miss Faye! The first day I ordered espresso and she was very nice and professional. The next day I was extremely surprised that she remembered my order from the day before and waited for me even after 11am! Faye knew the exact amount of brown sugars I preferred only from one day! I work at a luxury property and this truly was above and beyond service. Thank you to miss Faye and the Sheraton should be very proud to have someone like Faye on their team.

Hotel is average…definitely not 3 star. Sheraton could do much better with keeping it updated and cleaner! Cons: Slow draining shower; AC will not adjust to set temp; older TV with no guide in room; parking is ridiculous since not provided by hotel…have to go down and pay to renew parking pass by 7am for the day…this is a deal breaker for staying here again; had 2 water bugs/roaches in bathroom Pros: good location, nice staff

I like the pleasant staff members

The staff was great and hotel was beautiful and very convenient to get to.