Ramat Rachel Resort

Our family stayed at Ramat Rachel Hotel from July 20–22, 2025, in Room 114, and it was one of the most disappointing hotel experiences we’ve had. At check-in, I was required to prepay and was refused a receipt, even though I explained it was needed for business. I was told I could only get it at checkout, which is unprofessional and inconvenient. We were given only two small bottles of water for a two-night stay—for a family of four, including a baby. When we asked for more, we were told to buy it. We were directed to use the hotel’s water machine, but the water that came out was brown and undrinkable. Only after insisting and showing the front desk the water was I given two more bottles, which still didn’t solve the issue. The room had multiple cleanliness problems: towels came with hair in them, and the desk was infested with ants, making it unusable. Throughout our stay, the staff were dismissive and unwilling to assist. Requests for basic needs like clean water and fresh towels were met with minimal response. Despite contacting the hotel after our stay by email and WhatsApp, I received no reply. This hotel advertises itself as four stars, but our experience didn’t come close. I cannot recommend it and would urge others to reconsider staying here—especially families with young children.

. It was especially great for our kids, lots to do, amazing indoor kiddie pool. We loved everything about our stay, food, service facilities, room, entertainment

The Hotel and Dining Room Staff are Very Courteous! They did their best to accommodate us to our specific needs. The Food was healthy with a Wide Variety of Choices. The rooms were spacious and comfortable. The recreational facilities provided were outstanding.

The room was spacious, clean, bright and airy. Southern exposure with afternoon sun and small balcony to enjoy sunbathing. Great water pressure with rain shower head. Extremely hot water. Food was plentiful and diverse menu at every meal. Connected to the sports country club allowed for exercise, swimming or just reading on the grass areas in one of the lounges. Population over Passover holiday was mix of Israeli's and tourists from USA, Canada, UK, France, among others. Daily religious services. All of the staff was friendly and helpful.

Ramat Rachel is a Great family hotel. The hotel is clean and kept well . The grounds are lovely grounds and we really enjoyed the pools. Great slide and kiddy pool The staff goes out of the way to please. They were super helpful. The family really enjoyed our stay there.

Although the hotel was under renovation (should be completed by next week), it was well organized at the temporary reception area. We were upgraded to a very nice room on the newer section with a balcony. Since we had to leave very early we received generous breakfast boxes that were waiting for us at the reception. The room was great and so were the staff. Close to the hotel is an impressive archeological site from 800 bc. The story of the Ramat Rachel kibbutz is also a piece of wonder.