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Beautiful and huge resort with 2 waterslides and lazy river. Rooms are big and spacious, but the toilet is too small. There are a couple of restaurants, golf and spa.

小朋友很開心，房間如果沒有太高期待的話是可以的

This is set in a nice community with beautiful desert surrounding. The weather was wonderful and this resort does a fantastic job of keeping the grounds clean & attractive. However, the room, though clean, was average at best. Layout wasn’t the best (note refrigerator was difficult to open right next to a bed) and our patio walked out to dirt overlooking a barren gorge. On our arrival night we requested a pack & play (they don’t have full size cribs) and a microwave, both required multiple calls to the front desk to get the items delivered. The booking listed this resort’s features as “breakfast available”- be sure to note that although there are options to purchase expensive breakfast foods, it is not included. This was a mistake on our part, but it seemed a bit misleading. The food was good with plenty of healthy option and portions were generous. I didn’t spend time in the adult areas much as we were on a family vacation. Although the family pool area was nicely organized, clean and my children did enjoy the sandbox, lazy river, mini slides, pools and splash pad (note: one splash pad wasn’t operating and the other was not working properly), there really wasn’t much else to do. Nothing for kids at all outside of an arcade that charges top dollar. No lawn games, shuffle board, activity room, playground or kid space in or outside. I asked if there was simply a spot to kick around a ball and was told no. This was tough since I can’t keep my kids in the hot sun all day long, so my only other choices are to keep them in a hotel room or leave the grounds (several suggestions were provided that would require additional money spent). Even the television lacked children’s programming. We rented one of the movies offered, but all the movies cost $30! Seriously, if you pay in excess of $500 a night, I would hope there would be SOMETHING included to keep them entertained. We resorted to walking around the pond each morning to see the birds. FYI- I did find a handful of board games in the arcade, though I was told multiple times the resort didn’t own any. I’m glad I poked around since we did enjoy using these. Also, there were a few activists offered near the pool during the day, such as get a stick on tattoo or make a bracelet, but nothing substantial. There also was a movie night, but it started at 8pm. My young kids wouldn’t last until 9:30/10 to do that, so it simply didn’t make sense. Maybe for older kids??? But I don’t see older kids enjoying the water area at this location since it’s geared toward preschool/elementary age group. *sigh* I was super excited to take my kids to this resort. In the end, they did enjoy the water, but I would definitely NOT return at this price point. I’d seek another option with comparable pool features and FAR MORE for families to enjoy.

I feel compelled to write an honest review because now that I’m here, it’s hard to believe all the positive reviews are genuine. As some others have mentioned, the rooms and grounds are definitely dated—this hotel could use some love. The bigger issue, however, is the service. We’re here for a conference, and even though the resort is mostly empty, my request for a late checkout (since we’re presenting at the conference held here, by the way) was denied. The best they could offer was 11:30 a.m.—which is still 30 minutes before my session ends. Not exactly helpful. That interaction sums up much of our stay: the service consistently falls short. Even in the off-season, staff seem to go out of their way to politely say no, refusing standard requests that many hotels happily accommodate. By the time we left, our running joke was: “No, I’m sorry—but would you like a complimentary water or ice cream?”

We did not enjoy the room experience, the bathroom experience was not good either.The bellhops were great when it came to having to switch rooms. They did a terrific job in helping us relocate.And move our luggage. Once we spoke with management, things were corrected and the rest of our stay was great.

Extremely disappointed. I have stayed here for over 25 years and have been a Select Guest “Champion” since 2016. Booking agent told me she could book my free night but when I checked in I was told there was no free night available to me despite having two confirmation numbers. I sent a complaint and they still charged me for the “free” night. Management has drastically changed and yes - Labor Day weekend was chaos.