كاروسو، إيه بلموند هوتل، أمالفي كوست

خدمة جيدة جدا

Durante il nostro soggiorno all’Hotel Caruso, abbiamo avuto il piacere di vivere un aperitivo davvero magico, reso ancora più speciale dalla professionalità e dall’attenzione di Giovanni Sansone. La location è mozzafiato, con una vista che lascia senza parole, ma è stato il servizio curato nei minimi dettagli da Giovanni a fare la vera differenza. Con eleganza, discrezione e una grande passione per il suo lavoro, ci ha guidati nella scelta di cocktail perfetti e abbinamenti ricercati, trasformando un semplice aperitivo in un’esperienza da ricordare. Ogni piccolo gesto, ogni parola, è stata segnata da una cortesia autentica e da una profonda attenzione al cliente. Un vero professionista, capace di far sentire ogni ospite unico. Grazie Giovanni, torneremo sicuramente anche per rivivere questa meravigliosa esperienza!

From the moment we arrived, we were blown away at the beauty of the hotel. No one does style and elegance like the Italians, and the Belmond epitomises this. The staff were friendly and attentive, and the room we were given was beautiful with an amazing view over the coast. However, we were directly next to the balcony in reception, so every morning when we were sitting outside, people were coming out onto this balcony from the reception, so there was very little privacy. On our first night, we ate at the Belvedere restaurant and had the fish tasting menu, which was delicious. The second night, we ate at the Grill and had a poor experience. We were seated in a corner and felt forgotten. After a long wait, we were asked what food we wanted even though no one had asked us if we wanted a drink. We ordered the tune tarta, which was swimming in a tasteless sauce. I then ordered a pizza, and this was one of the worst pizzas I have ever eaten. It was a wet, sloppy, and tasteless lump of dough. We reported this to the team, and the manager came over and apologised and did not charge us for the food we ate, which was the right thing to do. The next day, the head chef spoke to us and apologised. He asked us to try again, and we declined due to the previous nights experience. This was the last evening meal we had at the hotel. The swimming pool is simply stunning with the best view we have ever seen from a pool. Staff were attentive, and the food at the bar, including the lobster rolls, was delicious. The bar is a great place to enjoy an evening drink and again the staff were wonderful. The reception team and concierge could not do enough for us and always greeted us with a smile. They also recommended a great fish restaurant called Trattoria Lorenzo, which was superb and only a 15-minute drive away. At breakfast, there is a vast choice of cheeses, meats, cereals, yoghurts, fresh fruit, and hot dishes, and I have to say the scrambled eggs were the best I have ever eaten. Simple yet cooked and seasoned perfectly. The question is would we stay again at this hotel and the answer is a huge yes. Even though the Grill restaurant let us down and our rooms balcony lacked privacy, we couldn't fault anything else.