Convento Sao Paulo - Hotel Rural

Stunning grounds and friendly staff!

The overall experience at the Hotel Convento de São Paulo was good but we were really disappointed and almost ready to cancel our entire stay from the first room they gave us. We booked the Suite, Annex Building (Fonte (outside the Main Building)) and what we got was nothing like the vaulted ceiling room we chose when booking. The room 314 we got should be condemned for having a serious mold problem and was extremely uncomfortable to breath in regardless of trying to air the space out with the windows open. The sheets literally felt damp to the touch as if they either hadn't been dried properly or the dampness of the space was affecting them. The bed was not the double/queen bed shown in the pictures either. We were shocked that this was what we were paying $150 usd a night for in the off season. If we hadn't gotten there so last the first night from our long drive to the hotel we would've gone to the front desk right away and had the room either changed to our great inconvenience after un-packing. The next morning we brought this to the attention to the staff member at the front desk who then switched us to the correct room that we booked and from there on out we were extremely happy. The claim made by staff is that there are many rooms (11 different options). There is only 1-2 pictures of the rooms yet nearly 100 of the property grounds... Very misleading and should be improved. Again, we were happy with our correct room but what a hassle it was at the start.

Beautifully restored convent. A magic place. This place is faultless.