The Elms Hotel

We selected this hotel as we had stayed there 4 years earlier. We were disappointed on this occasion because although we were a couple staying they only provided facilities for a single guest, only one bath towel and one hand towel. Also only small miniture toiletries for one person. The bathroom basin was slow in draining. The water pressure was not strong enough to allow the over the bath shower to work and finally we were not able to open the french window for fresh air. The only good point was that the bed was comfortable.

A disabled room was Booked but not available When arrived ground floor room was given shower over BATH .NO GOOD TO DISABLED PERSONS . Staff rudeness to people no one in reception after about 6 to 6.30 pm Will not stay again. We where charged £42 for 2 small breakfast and a childs cooked breakfast plus a bowl of cearal. When price challenged was told no discount for 4 yr old, and cearal plus milk and toast cost £8.99, small breakfast £10.99. As we walked away , I said disgusting that a child breakfast cost that much, we heard the staff laughing at us. G Palmers

Worst Hotel and Dinning Experience EVER! Booked the Elms Hotel for a business trip and it was a disaster. I’ve travelled all over the world on business and this is the worst experience and service I’ve ever had. Booked a double room and was put in the “Stables” area which is like a container and nothing like the images. The bed was like a bag of concrete and no typical accessories where available such as hairdryer etc. Went for breakfast one morning and it took 25 minutes to arrive from when ordered meaning I was late for work. Only one person working at the desk and seemed to do everything! Trying to check out was a nightmare! I was in the “stables” external to the main hotel entrance so trying to gain access for breakfast (which was already booked similar to the shambles the previous day) the door was locked with buzzer not working. I knocked on the door and windows for 10 minutes with no answer from any staff. Eventually I had to phone the hotel to let me in and hand the room key back. A very rude member of staff (who also served breakfast and checked me in) just asked me to pop the key through the letter box when I had booked breakfast! I told him to leave breakfast as I was late for work and wanted an invoice. He then swore at me telling me I had to pay for breakfast even though it was unavailable for that morning! I left furious with no invoice and no breakfast and he was following me into the car park. The most awful hotel experience and please avoid at all costs!!!