مستخدم نزيل
22 أغسطس 2024
Good things: 1) Nice outdoor area by the pool 2) Nice and panoramic view of the city and 3) Kind personnel working in the pool Bad things: 1) Paid 100 euros more for an exceptional room with panoramic view . The room had the view BUT: The room was situated in floor -1 . The expensive room was half the size of a cheaper room! The cheaper rooms were in floor 2!!!So i paid 100 euros more for a much worst romom 2) The size of the room was really small and unconveninet, -no place to set your luggage and imagine I was alone. It should be a nightmare for 2 people 3) No Greek TV channel; only German; I told them that greek TV channels were not available and they told me they will look at it; They never did 4) extremely low quality internet; almost non operational, there were times I could not browse my mails ;again refering to the floor where my 'panoramic view' romm was located 5) The linen had a smell from clothes that wree left in the laundry and not dried properly; really terrible 6) Breakfast was terrible; Really the worst breakfast I ever seen; This is in contrast to the exceptional philoxenia and quality all over the city of Rethymno; great paraphony 7) Impersonal personell at reception; very impersonal 8) Noise; Huge noise in the -1 floor; not sure on the rest 9) No mosquito blockers on the windows; No anti-mosquito devices 10) Worst coffee I ever had on a greek hotel General: Very poor management of a property with a huge potential; Suggestion: You cannot ask people pay more for worst rooms; rooms pay less. Fix all the above as they are easy to fix; especially 3,4,5,6,7,8,9,10 points is really an easy fix ;
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