Ardencaple Hotel by Greene King Inns

We visited this hotel with friends. Totally disappointed. Three rooms booked. Room 19, Bathroom door broken at bottom, door would not close leaving 4inch gap. Net curtains were very dirty. The windows could not be shut correctly as draft ***** put around the sides. This leads to a lot of outside traffic noise. making an uncomfortable nights sleep. The coffee in the room was out of date by 4 years. When mentioned at reception about the door, reply was oh yea its split. So why had this not been corrected before anyone was allocated this room. The food in the restaurant was left to be desired. The Chicken that was ordered had been left to dry out and not hot. we were compensated with a drink each.. The fire alarm went off at 7 am and a further 2 times. When mentioned at reception they said the toaster set it off. Only 3 personnel on. We were told that there was a tannoy system. but this was not used. As A health and safety concern this should have been used to inform all staying guests there, that it was a false alarm, especially for those staying on the top floor. The breakfast was not even worth taking about. Waiting time was way to long. choice was poor. Room 20, milk was out of date, there was mould on the windows. the fans outside went off at night but one was still on. Room 22, Coffee out of date by 4 years. There was a dirty towel with dirty footprints left in the bathroom. the sink was cracked and there was also a leak. when stating the above at reception and asked for a manger, we were told that there was no one on site. (this was about 9;35) our friends were told a member of the management team would be in touch. This Hotel is not upto the same standard as other Green King locations. Our friends in room 22 had a phone call from Kerry, who stated that she had just taken over at the hotel. They received a refund for the room. they were told that the rooms 19 & 20 would receive vouchers. This was to the value of £20 between rooms 19 & 20. when trying to contact Kerry at the hotel. the E-Mails were screened by Green King Customer services preventing contact. This is not you would expect from Green King. Think this was answered by a jobs worth to prevent any further compensation. Look forward to Kerry's and green King's comments. WOULD NOT STAY HERE AGAIN. Better Green King pubs in Kent and Suffolk along with professional staff who are customer focused. SEE SOME OF THE OTHER REVIEWS WITH SIMILAR COMMENTS.

The place was great… totally felt like I was in an Agatha Christie novel… great vegan options too… my room was cute and clean… only complaint was the obvious damage of something previous on the ceiling so it felt a little less special.

Nice enough but nothing special Room was clean and small but adequate. Reception very polite and helpfull. Breakfast poor only 3rd days breakfast much better. Bar seemed nice enough but busy had a meal in the breakfast room. Housekeeping could be improved

Comfortable but rubbish shower The staff were really friendly and helpful, we arrived early and were allowed to drop our suitcase at reception whilst we went into town. We were also allowed to do an early check in which was really great. The bed was super comfortable, I did have to ask for extra pillows and toilet roll but this was provided promptly. The only let down was the shower, which was awfully low pressure and basically just a dribble. This was very disappointing. There were also no surfaces or shelves to put our toiletries, toothbrushes etc in the bathroom. Breakfast was nice, with a good selection to choose from. The location was great for us and overall we would stay again, however I would ask for a different room next time due to the rubbish shower.

Excellent setting in front of the river Clyde with lovely views even from the ground floor. The rooms were adequate although the single room could have had the bathroom more cleansed. The breakfasts were excellent and the evening meals had a great choice and were good value too. The bar was well staffed and friendly with an good range. Private car park and lovely walk to Helensburgh along the prom.

Rooms good although with no control over heating i could find and see. came on late at night. Good location nit too far from centre and lovely views across to the bay. Standard greene king food good quality and options I would use again and good value