Premier Inn Rhyl Seafront

Positive experience, clean room, very quiet, staff were helpful if they were about

Friendly staff especially Adam who was on reception and served breakfast too. Nothing was too much trouble. He looked after us during our visit. He really made the difference. I would recommend here for a short stay in the area. Love the all you can eat breakfast at Premier Inn.

i stayed at the premier inn a couple of weeks ago and my stay was great room was clean and also the food was very good. The staff were very friendly and easily approachable. Adam on reception was very friendly and recommended a couple of places to go whilst in the area and we enjoyed our day out thank you too adam.

I have come to stay a night for work. The room was clean and comfortable. The food was nice and opting for the meal deal was a great convenience. The staff were friendly and welcoming, especially Nia, who was just the loveliest lady to speak to.

I stay in premier inns all over the UK and the Middle East and usually they are good value for money. On this occasion they let themselves down due to bad training and management. The car park only has one space and four blue badge spots. The main car park is round the corner. Not what you want in the rain or if you are undergoing hospital treatment like I was. Fortunately the kind staff receptionist let me park in a blue badge spot once I explained my circumstances. All the staff were good but could do with better training and be appreciated. The room, window didn’t open ( I understand that security and safety are the priority) and the ac/heating thermometer didn’t work and so the room was stifling. I had to go out and buy a fan. No other rooms as they were full. The bathroom extractor fan didn’t work either. Lack of maintenance all round. We had a meal in the restaurant. It was ok nothing special. However, there was a sign on the kitchen prep counter beside the public bar that said - put used utensils back in box. On our table someone had done just that. On the tables there was boxes with your knives and forks etc in and someone had placed their used utensils back in the box. In this diverse world we live in ( there is a sign about diversity on the bar) when writing signs/instructions etc. we have to be explicit and direct them only to those intended to avoid confusion and misinterpretation. More and better training needed.

Love this place having stayed in the hotel on many occasions for work I cannot fault it. Lace has been outstanding and professional to the core. Having worked for Greeneking a front of house training manager the team here have it in the bag. Cassie and the team deliver impeccable service from check in to check out. Keep up the good work team Premier Inn Rhyl Seafront and see you all again for another enjoyable stay in a few weeks. 👏🏾👏🏾👏🏾👏🏾👏🏾