Holiday Inn Express & Suites Richmond

Let me preface with this first and foremost. I'm Deaf, meaning I'm disabled in ears, not physically disabled. Ok, now that is out of the way. Last month, i was checking on travelocity, for the hotel that is close to the college nearby. One of the two hotels was much nearest. I decided to pick this hotel, and I also went with a suite, because they had a kitchenette included, which is what I was looking forward to cook and make some food for my collogues. Do *Note* this, i went with a suite that doesn't have a wheelchair access to it, because i would rather leave the suite with wheelchair access to others. paid it in advance. Fast forward to just few days ago. Arrived at hotel, gave my name, gave my ID / card. They gave me a room key, which is located on third floor. Went there... only to discover that they gave me a suite with *Wheelchair access*. The *only* wheelchair-access suite on floor. I became very self-conscious about this. Let me make it clear; they did stellar job with wheelchair access in the suite. It was amazing, and i'm proud of that, i would give it 5 out of 5 stars for this. However i am giving it 2-3 stars because of **No Kitchenette**. I was extremely disheartened by this. I brought a lot of ingredients to waste for this. They even had a broken desk. On the last day of checking out, i didn't have a cooler. So i rushed out, to get one and then come back to find out they threw half of my food out without warning. It was upsetting.

Great room, updated

Richmond is an hour away from SUP Kentucky and an hour away from the Ark Encounter. city is big enough to have multiple restaurant options but small enough that traffic is not a nightmare

Room was clean, bathroom was clean and all public areas were clean. Staff were nice and friendly. Plenty of shopping and restaurants near by. Has a indoor pool, no outdoor sitting area but, we found some chairs behind the pool building. Didn't get breakfast here but, saw it was ready at 7 am. Bed was comfortable enough. A/C made some funky noises but worked.

Run down dirty property. Went to Home 2 a block away after checking into this bad Holiday in. We will pursue a refund.

Not so amazing. Needs a few updates. The luggage carts were rusted and hard to roll. There is a soft spot in the floor in the entrance of the hotel, has industrial rug covering.