Tru by Hilton Richmond

We had a wonderful stay great breakfast the lady in there was super friendly and bubbly. The pool was super clear and clean and our kids enjoyed it very much. Very friendly atmosphere and convient to everything.

If I could give zero stars, I would. Upon arrival, our first room had an ant infestation. I was offered the option to have it sprayed or to switch rooms. We chose to switch, only to find that the second room had an even worse ant problem. When I brought this to Rebekah's attention, she asked me to come to the front desk and remarked that this would be the third room we were being moved to. She also stated that if the third room wasn’t to our satisfaction, we would need to consider another hotel. To make matters worse, the manager was out of town and I was told that changing hotels wouldn’t warrant any further follow-up or contact from them. My young son even woke up with ants crawling on him—completely unacceptable and unsanitary. The service we received was incredibly poor, and the response to a clear pest issue was dismissive. I cannot recommend this hotel to anyone. Please also be cautious about overly positive reviews, as they may not reflect the reality of the experience. Photos attached for reference.

Perfect one-night stop. Everything you need. Great breakfast!

Rooms are very minimal but very cozy. I love the modern look of this hotel. Breakfast was my favorite part. Pancake machine is awesome! I would definitely stay here again! The check in process was very smooth and fast. they had everything ready. Lobby was always clean and the staff was amazing!

It’s a very good area easy off and on from interstate nice motel. Welcoming staff.

Was very busy. Employee at front desk was friendly and helpful. Room was clean and comfortable. We had different breakfast plans, so did not try the breakfast. Coffee available 24-7 was great touch we enjoyed. The front foyer area with pool table and work stations were being well utilized when we arrived. We liked the Modern feel and decor. We would stay here again.