Hyatt Place Richmond Arboretum

The breakfast area was disgustingly filthy. There was food all over the counters, floors, tables, trashcan, bar top. No silverware, no sugar on the coffee bar, few glasses. The breakfast attendant never once got up from her chair, all the while looking at her phone and blaring her own person music. There were also business cards for digital tipping which I found off-putting The room was dated, but ok and fairly spacious, other than the cramped bathroom. The AC was noisy but the room stayed nice and cool. The pool was nice and the property has mature trees which make it feel fairly secluded. Front desk is friendly, and I can tell they are trying, but, as a whole, the hotel is really missing the mark.

We called a couple of days before our scheduled stay to ask about the availability of Electric Vehicle Chargers and were told that there was “1(one) on the property in the back”. This was a blatant lie. So once we arrived, to our disappointment, found that there IS NOT an EV Charger on the property. We chatted with the GM on duty. Her attitude was rude and her lack of consideration to my compliant left me baffled. She did not care! This was a GM… WOW! I attempted to file a complaint with corporate and that was a chore in itself. This hotel needs to be renovated. Th carpet in the room was extremely worn and there was visible dirt/dust in the corners of the room as well as the bathroom. Paint was “slapped” on the bathroom door and the streaks were unbelievable. The breakfast area was not picked up or wiped up. The trash was overflowing. The waffle station was a messy disaster. Felt very unsanitary. So, unfortunately, we did not eat bfast. The staff cleaning the hotel were not friendly…a smile and good afternoon/morning goes a long way; they are lacking in this area! The highlight of the stay was the extremely friendly personable ladies who checked us in! They both were warm and inviting! Clone them and the hotel is a different place! Best of luck, It will be a VERY long time before I stay at another Hyatt! Terribly disappointed and would not recommend the chain.

This place needs a lot of updating. Service was disappointing.... Breakfast was limited and unimpressive. Furnishings need repacement.

Relatively convenient location and sufficient breakfast. Bed was somewhat uncomfortable and pillows are pretty awful but that is sadly not unusual. While I’m fine with not having my room cleaned during a two night stay, the hotel should stock the room accordingly. We ran out of towels, wash cloths, toilet paper, and coffee.

The hotel is very outdated. Room had overpowering mildew smell. People traveling with us had a roach in their room while another had large brown stains on their sheets. They checked out and went to another hotel.

This hotel has nice size rooms and clean bathrooms and is quiet at night. Plus, it's close to shopping and dining. A great option - better than a few of the other hotels nearby. The staff is very nice and helpful as well.