Premier Inn Rickmansworth

The hotel staff said that he couldnt find my booking although I provided my booking reference and voucher and request 15 pounds for Early check in and charged my account 51 pounds in total. Although I kept saying I booked via Trip.com and paid while I booked the hotel online. It was a prepaid booking. I am so disappointed that the hotel sent me the invoice & receipt on 14 March but I was told I would get the balance of receipt and I would be charged the early check in fee 15 pounds only, the accommodation fee after I checked out at 12pm on March 15. On March 15, when I was checking out, I checked with another staff who was on duty, he said the hotel didn’t charge my card, but the agency card, it was acceptable. Unfortunately, on my bank statement I found that the hotel charged my card for all. And it was really disappointed because they didnt really dealed with my questions and my situation. I did double pay for the accommodation to Trip. Com and the Primier Inn Richmanworth.

The best stay… the team at reception was very friendly and welcoming nothing was to much for them! Check in was very easy and smooth and the room was very clean specially the bathroom I found it very clean! Breakfast was very nice as well and the staff in the morning was very friendly as well

The staff at the check in was very friendly and helpful! Every question was answered, the room was spacious and clean! I meet the housekeepers on the floor asked for a room service and they were very helpful saying of course will do that! And breakfast was very nice