Hotell Riksgränsen

Nukuin Nukuin hyvin

Service and rooms are good; but the Restaurant is poor: no real vegetarian dishes; the staff is not well trained (student jobs?); not well heated

I am extremely disappointed with the conduct of this skiing resort. After missing a lesson due to a misunderstanding about the location, I tried to reschedule and was met with utter disregard for my needs as a paying customer. Not only did the instructor fail to respond to my messages and ghost me, but the resort also falsified the facts in their response to my inquiries. Even after providing chat transcripts that supported my claims, they continued to ignore me and refused to offer any kind of refund. The level of unprofessionalism displayed by this resort is unacceptable. It felt like a fraudulent tourist trap, and I cannot in good conscience recommend it to anyone. To pay $100 and receive nothing in return, not even a partial refund, is simply unacceptable. In conclusion, I strongly advise against doing business with this resort. Their poor service and lack of concern for their customers are a disgrace, and I hope that my experience will serve as a warning to others who may be considering using their services.

Les plus Hotel confortable situé à quelques centaines de mètres des remontées. Belle vue sur le lac gelé. Chambre propre, literie confortable, petit déjeuner très varié. Restaurant Lapplandia de qualité, bon mets et bon service. Bon service au skishop. Les moins Les chambres standard sont très petites (nous avions pris une suite et avions bien fait). Ménage non fait au motif du covid (après 2 ans de covid, je trouve l'excuse un peu lourde) Wifi non fonctionnel dans la chambre, ok dans les parties communes Riksgransen n'est pas géniale pour le ski de piste, plutôt adapté au hors piste. Pour le ski de piste il vaut mieux aller à Bjorkliden à 30 km.