ذا ستراثالان روتشيستر هوتل آند سبا - دبل تري باي هيلتون

沒住過這麼差的酒店，從管理到設施可以説是一坨 單人間雙人間分不清，衞生間不下水

就正常 這家早餐很不好吃 不過國外酒店都難吃

I was pleasantly impressed with the Strathallan. I was upgraded upon check-in to a suite. The warm chocolate chip cookie is always a superb touch. Steakhouse and rooftop bar were excellent options to wind down after business. And the beds were soft and comfortable. I cannot remember the last time I work up after a night in a hotel bed without back pain - the Strathallan achieved a night sleep sans back pain. Hats off. 10/10 will stay again.

Underwhelming in every way and fell far short of a “luxury” experience. Dirty carpet, worn upholstery, chipped paint, drip marks on wall of room, missing curtain in room, strong sewer gas odor in bathroom throughout stay.  Many of the staff lacked warmth and graciousness. Begrudgingly received a 30 minute extension on checkout time. Have consistently received far better service as rewards member of another brand and would choose that brand over Hilton Honors for future stays.

I was assigned a different room than I reserved (down grade). Staff did change my room and my key did not work multiple times when I returned to my room. The hot water did not work. I communicated this to the text chat generated by staff and notified the front desk. Cleaning staff entered my room w/o permission, my do not disturb sign was on the door.

Just returned from a two-night stay at the Strathallan with my son while touring several colleges. The hotel is in a great location on a quiet street close to restaurants and shops on Park Ave. We were happy to be upgraded to a suite for $15 per night. The suite was clean and spacious and the welcome cookies were delicious!! By far the best part of our stay was Quinn who works at the front desk. He was kind and answered all of our questions so we could learn more about things to do while in Rochester. He always remembered us when we passed by the front desk and asked about our latest adventure. It is staff like Quinn that makes a good hotel stay into a great one. I would highly recommend this hotel if you are ever in Rochester, and I hope we can come back and visit again soon!