Country Inn & Suites by Radisson, Rocky Mount, NC

Pleasant, professional students

We did not like this hotel at all! We chose it because it is located halfway between two cities we stopped at during our driving vacation. The area it is in did not feel very safe. And it did not look very clean.I requested a quiet room. But the check-in staff explained that: when you book with Ctrip they will automatically assign you the worst and noisiest room. I asked to change the room. They said it cannot be changed. The entire night there were sounds of people walking loudly over our room and things thudding above us. The bed frame was even shaking from it sometimes. We could hardly sleep all night. It ruined one entire day of our vacation :(

Do NOT patron here! Ignorant, rude and unprofessional "management" who does not know how to communicate with her guests! Why work in customer Service if you don't Know how to speak to people Renting the facility. Your rooms are dirty. Dirty toilet bowls, dirty caulking in the showers. Carpets smell like moisture. Some of the rooms rented by my guests wreaked of moisture and mildew issues. They should check their a/c filters for mold growth. Just saying.

Dirty rooms. Smells musty and damp. Loud hallways. Pets were seen urinating in around the. Common areas.not Worth the money though because

We had a happy surprise when we entered our room - a jacuzzi! The hotel was very clean, although in need of some renovations. Chowan was terrific. She warmly welcomed us and gave us good dinner recommendations. We highly recommend staying here!

NO hot water. Door to room had large gap. Security cameras everywhere indicated feeling of crime. Room seemed clean. Check in was fine. Still haven't seen my final bill and we stayed days ago. Will not stay in a Country Inn & Suites ever again.