Best Western Rocky Mountain House Inn Suites

Its located right by Rocky easy access to HW 11 to either get in or out the hotel it self is clean and well organized.

Disappointed that their hot tub had been out of order for 4-6 weeks yet it was still showing on amenities. Wi-Fi connected but there was no internet connection

Even though this is not a 5 star property, it felt like it because the customer service was 5 star. One of the days we missed room service because we slept in. I stopped by the front desk and asked them for a garbage bag. The manager insisted they clear out the garbage for us and asked for our room number. We came back to our room and they had emptied the bins and put new garbage bags in our room. My child also is special needs and had a hard time sleeping time at night. The people under us complained because they could hear us, and the front desk person was extremely nice about it and thoughtful. He offered to move us or the people below us to a different room for the next time so they could not hear our child. And ensure the room below us was empty. He also let the people below us know our child was special needs and offered them ear plugs as a helpful solution. We were also up early for breakfast and the same person was super helpful and friendly at breakfast, standing close by if I needed help with breakfast and also showed me how to make waffles. During our stay, they also brought us extra towels when we needed them. At check out they brought us a trolley upstairs so we didn’t have to leave the room. We also loved the water slide and pool, the pool was deep but not so deep that one of us could stand at the bottom of the slide and wait for our child to come down. Overall, we had a great experience and will be back again.