إمباسي سويتس نورث ويست أركانساس - هوتل، سبا آند كونفينشن

小鎮最大的酒店了吧，個房間太大了

Hotel looks great at a glance but management is not keeping up on maintenance. First I will say staff and breakfast were great. We paid almost $300 a night for a room plus $15/night for parking and it was a rip off for what we experienced. The ice maker on the 5th floor was not working and it appeared it hadn't been working for a while. I asked the housekeeping staff which floors had working ice makers and they told me to go to the ground floor. The ground floor bathroom had broken and loose tile. The complimentary reception was understaffed with one lady working it with a consistent line of 15-20 people. When I got through the line she said she was out of chardonnay. Our bathroom tub/shower made you think you were at an old run down Motel 6. The tub was cracked and had rust stains and you could see where someone tried to cover it up with spray paint. The dresser the TV was sitting on was over a foot back from the wall because it was too wide to fit against the wall. Did I get the only room like this? I doubt it. The management seems to have lost interest in providing the experience that used to come with staying at an Embassy Suites hotel.

Stayed here on 8/16 and had another great experience! Staff was super friendly, rooms were clean, spacious, and comfortable. Loved the free evening cocktail and the upgraded breakfast buffet. I asked for an upgrade and they totally hooked me up. Big shoutout to Maddie R., Mike Mears, and Morgan Bolin for making everything awesome as usual. Always a great stay here!