لأوتيل باي هوستليري دو شاتو

這家酒店的環境優雅，房間寬敞明亮，裝潢現代。前台服務熱情，隨時提供幫助。此外，酒店位置便利，方便前往主要景點，非常適合家庭和商務旅行者。極力推薦！

I stayed at this hotel in July 2019. I chose the hotel because they advertised (with photos) a triple room - with three proper beds. I was traveling with my two grown teenage children and so having a bed for each of us to ensure a good nights sleep was imperative. I booked directly through their website and was given a confirmation with the triple room specified. When I arrived I was given one of the double rooms (also clearly shown on their website) with a make shift cot shoved in (television and table were pushed into corner to semi make room for the cot. The cot was falling apart..picture children’s old ikea bed with the bolts falling out of the four corners). I complained immediately. Clearly they gave me a different room then what I reserved. They said they were full and so could do nothing (they had obviously given the triple room I reserved to someone else already). If they could not give me the room that I reserved I asked to leave as I was not being given what was confirmed by them..and we were desperate for a good nights sleep (which would not be possible on that half broken cot shoved into the room...)....but they would not give me back my money. They were defensive and most unprofessional...kept pretending that the double room with the cot was their triple room (despite photos on their website of both rooms proving otherwise!). It is an awful feeling to be taken advantage of! By not giving me the room that I had reserved/prepaid and then refusing to return my money since they did not give me the room that Was promised...was a most uncomfortable situation. Their defensiveness and unprofessional behavior made it all the worse. That this could happen in Switzerland...was most shocking! They continued to be defensive and unprofessional throughout the interactions I had with them ... I have never had a worse experience at a hotel anywhere.

Au cœur de Rolle cet hôtel charmant à l’atmosphère paisible. Un accueil des plus chaleureux et professionnel . De la réception au restaurant un personnel attentionné, prévenant quel plaisir. Qu’une envie y retourner au plus vite. Les amoureux du 21 et 22 septembre.