مراجعاتPasspartout Boutique Palace

رد من مكان الإقامة: Dear Christopher,Thank you for taking the time to share your feedback. We truly appreciate your comments and the opportunity to clarify a few aspects of your stay.Being located so close to the Vatican, our property is part of a historic area where most buildings are quite small and often not equipped with elevators. We are fortunate to have one, although due to the architectural limitations of our 16th-century building, it is understandably compact.We're sorry to hear that the restaurant did not meet your expectations. Your comments have been noted and shared with our team, as we are always striving to improve our service and guest experience.We hope to welcome you back in the future and offer you an even more enjoyable stay.

رد من مكان الإقامة: 尊敬的客户，感謝您分享您的反饋意見。我們非常抱歉您對於取消政策感到不滿。您所選擇的優惠價為無退款政策，這意味着預訂時已經明確告知此價格不提供免費取消服務。雖然如此，我們非常感謝您最終決定繼續入住。我們理解有時變更計劃可能會帶來不便，但為了確保所有客人的公平待遇，我們必須嚴格遵守這些預訂條款。我們很遺憾知道您因此產生了負面情緒，但我們真誠希望您的住宿體驗在其他方面能夠令您滿意。您的意見對我們非常重要，我們會繼續努力提升服務質量。感謝您的理解與支持，期待未來有機會再次為您服務。此致，