Michelangelo Vatican Rooms

The neighborhood seemed unsafe and the room smelt bad. The owner was difficult to communicate with and was hostile. It was so unpleasant to stay there so I had to book another hotel.

We arrived late. The proprietor new we would be late. We had no instruction on entry to property and no one was there to help. The buzzer wasn’t answered and we honestly thought we’d need to get a taxi and find an alternative for the night. It’s also a bit isolated and scary. By luck a young man from an adjacent block could see our distress and phoned what I think was a different number and got someone. They had the temerity to give that young man all of the instructions and guidance to get us in the door and up the lift to our room and locate the key. Many thanks to the young man and none to the proprietor

Buongiorno, essendo impossibilitata per motivi di salute ho provato a parlare con la struttura per la richiesta di cambio date o cancellazione gratuita tramite email attraverso booking. Non mi è stata fornita nessuna risposta in entrambi i casi. Ritengo sia stata una grande mancanza di rispetto ed un comportamento poco professionale.