The hotel is located on the west coast of the coconut grove, close to Wuyuan River Wetland Park, far away from the hustle and bustle of the city. The hotel garden is connected to the beach. After passing through the beautiful tropical garden, you can come to the coastal beach to enjoy the magnificent sea view and listen to the gentle breeze and the whisper of the waves. The hotel is about a 10-minute drive from Haikou's central business district and a 5-minute drive from Hainan International Convention and Exhibition Center. It is close to 2 international standard golf courses and adjacent to cdf Haikou International Duty Free City and Wuyuanhe Culture and Sports Center. It is an efficient business trip and An ideal place for a relaxing vacation to soothe your body and mind.The hotel lobby has a new upgraded experience, and has spacious and comfortable rooms and suites. Each room has a private viewing balcony, where you can enjoy the lush and elegant tropical landscape or coconut palm sea view. Sheraton's signature sleep experience, soft and delicate bedding provides you with comfortable sleep and eliminates the fatigue of the day.The hotel has a seaside swimming pool facing the first-line sea view of the west coast and multiple 700-meter-deep pure natural hot spring pools. It is equipped with a 24-hour gym, billiard table, tennis court and private mahjong room. The hotel's original natural environment has been carefully maintained for many years, attracting many cute little squirrels to make their home here.The newly upgraded parent-child water park includes colorful water rotating slides, rainbow circles, jellyfish umbrellas, children's water slides, water gun seesaws, etc., as well as a series of themed parent-child activity courses launched during holidays/winter and summer vacations, allowing children to interact with each other. Teach with pleasure, release your nature, and enjoy the happy time of parent-child leisurely together.Four restaurants and lounges with unique styles that bring together Eastern and Western delicacies, provide exquisite traditional Cantonese cuisine, Chaozhou cuisine, local delicacies as well as global delicacies, bringing you a rich tongue-tip experience. The hotel provides free parking, has more than 1,300 square meters of conference and banquet venues, and a total area of 2,000 square meters of seaside lawn, which can host events of different sizes from 10 to more than 600 people. Stay at the hotel, get in close contact with nature, and experience a comfortable, relaxing and rejuvenating journey.
"Let's start with the good points ❤️. The hotel's public areas are quite spacious, the staff are friendly and helpful, the air conditioning is effective, and there's live music in the evenings. There are four swimming pools; the lifeguard at the large deep pool is very responsible, and swim caps are mandatory. They even help older guests with doors and proactively informed us that the nearby spa has restrooms and showers. Only the white slide at the bubble pool was open, but it was still fun enough. The hot spring pool was nice and warm, not crowded, and very relaxing. The daily children's activities were quite good; we participated in the Tangyuan (glutinous rice balls) and fruit tea DIY, which were ready to eat and tasted delicious. Breakfast was standard; nothing surprisingly special, but it had all the essentials. We chose a suite, and having two bathrooms was very convenient.
Now, for the complaints 😤. This was my second trip to Haikou, specifically to let my child play in the sand. However, the beach at the Sheraton felt completely detached from the hotel. There was absolutely nothing there – just endless sand, not even a single chair. I truly don't understand the point of having a beachfront like that...
Upon check-in, every guest is assigned a butler and asked to add them on WeChat by scanning a QR code. On the day of my arrival, I asked if children's activities could be booked on the same day and was told yes. However, both the brochure in the lobby and the WeChat group (after scanning to join) stated that activities required booking at least two hours in advance. This group had nearly 200 strangers, and to sign up, they required room number, name, phone number, etc. I found the hotel's privacy protection awareness to be extremely poor. So, the next morning, I sent my personal registration information to the butler, asking her to help register me internally. Two hours later, the butler directly posted my personal information into the group chat! Meanwhile, when I went directly to the activity registration room, I was told that all DIY activities for that day had already been fully booked the night before. It was only resolved after I complained to the front desk. For such a well-established five-star hotel, their procedures and privacy awareness are simply appalling. And the activity I finally managed to register for after complaining was chaotic, with no proper instructions.
Next, regarding room cleaning. On the first day, our room wasn't cleaned until around 2 PM. I asked a staff member, who said there's a 'Please Make Up Room' button on the door, and pressing it would prompt immediate service. However, the next day, I pressed it before leaving at 8:30 AM, and by 1 PM, no one had come. It took another hour after calling guest services for housekeeping to finally arrive... So, is that button just for show? The room itself showed signs of age and neglect: the faucet leaked even when fully shut, the tiles on the bathroom floor behind the door were broken, and there were countless scuffs and damages. The mattress wasn't particularly soft, but it wasn't uncomfortable to sleep on either.
On my way to the airport on the last day, the butler messaged me, asking if I had any issues during my stay. I mentioned the late room cleaning, and she apologized, offering a fruit platter and late checkout for a future stay. She even asked if I could refrain from posting a review... Quite the gesture of 'sincerity' – shouldn't such an inquiry be made a day in advance? Oh, and the children's small pool was extremely dirty. Perhaps it was because kids went directly from the beach into the pool to play... It's hard to believe that a five-star hotel's service could be so problematic!"