Protur Roquetas Hotel & Spa

El hotel está muy bien para viajar en familia. Mejorable la comida q ha sido algo repetitiva. Y destacaría el miniclub en el que mi hija se lo ha pasado en grande con las monitoras maría y vitoria que son encantadoras. En general el personal súper amable y las instalaciones bastante bien para pasar unos días en familia y tener a los niños entretenidos en todo momento.

Rebecca on reception was an absolute star if every Hotel had a Rebecca they would never have a problem. She was very professional, very charming and very customer aware as well as operating in the Hotels interest. People like Rebecca are rare in the holiday business here is a young lady who is a massive asset to the Hotel

Un 5 estrellas de verdad. El personal ha sido un encanto, desde recepción a animación, pasando por bares/restaurante y los socorristas, todos siempre con una sonrisa. Muchísimas gracias a los directores, muy amables. Esperamos poder volver pronto.

Just come back from a week at this lovely hotel. Arrived late morning, speedy check in with friendly staff and our room was ready which was a real bonus. Free safe and free mini bar were an added bonus too. Food at all meals in the dining room was plentiful and varied and well labelled but as other reviews have mentioned, the hot food under the heat lamps is really not hot enough and soon goes cold on cold plates. Would be great if this was improved. Pool was good but a bit cold. Spa pool would be better used with the floor jets turned off. And the beds in the water had massage jets which were never on, but the pool is too cold to lay in anyway. Lazy river was lovely. We didn’t venture into the actual spa. It was worrying to see many quite small children playing around and in the pools with no adult supervision and the lifeguards didn’t seem to pick up on it and stop it happening. Plenty of sun beds and parasols at all times unless you particularly want to be around the pool area. We preferred the grass area which was much quieter. Hotel has a great position with direct access onto the promenade which stretches for miles! More information about local trips and things to do would be helpful but everything seems to rely on scanning QR codes. There is a small land train in the resort but no info on how it works or where it goes. Overall a really lovely hotel to which I would return if there weren’t so many other places I’d like to visit!!

Just returned from another visit to this fantastic hotel set on a wonderful beachfront location, overlooking the promenade. From the moment you arrive, you will be greeted by the most friendly, helpful and efficient staff who go above and beyond to make your holiday memorable (Rebeca & Luis were especially helpful this visit). But the warmth does not end there; each and every member of staff we have encountered at Protur Roquetas (reception, restaurants, pool bar, lobby bar, animation team, spa, housekeeping, maintenance etc.) work tirelessly to ensure you have a wonderful stay. Nothing is too much trouble if you ask. Rooms are air-conditioned, spacious and spotlessly clean with a balcony, free safe and well-stocked daily selection of soft drinks and water. Special mention to restaurant staff (Javier, Osse & team) who always greet you on arrival with the biggest smile, and ensure you have an enjoyable dining experience. Quality and variety of food is fantastic, freshly cooked and plenty of choice for all. Chef Jonathan always welcoming and runs through choices with you. The addition of the a-la-carte dining options in the Asian and Italian restaurants are a nice touch from the hotel. The pool and garden areas are spotlessly cleaned daily and sunbeds/parasols are plentiful at any time of day. We especially like the lazy river and pool hydro massage beds, a perfect way to relax and unwind. The Spa offers great range of treatments and would highly recommend the body massage (before you get sunburnt!). Varied entertainment programme for all the family throughout the day and evening (advertised on the screen by the library). Highly recommend morning yoga/stretching with the lovely Avi as a perfect and fun start to your day (and she will teach you some Spanish!). Outdoor mini disco is followed by entertainment every evening. Also have a pianist in lobby bar on some evenings which is nice to relax to. You will search far to find a more relaxing and welcoming hotel. Huge thank you to you all of the staff for another wonderful stay, we will definitely be returning.

Hotel calidad precio excelente. El servicio y limpieza de 10. Tranquilidad para los padres y el mini club para los peques muy bueno gracias al chico que los anima de maravilla. Las actividades de tiro para los padres muy entretenidas y divertidas. El único pero sería la actitud de algunas monitoras del mini club con poca empatía.