Suburban Studios Roseville-Detroit North

Front desk very rude and unfriendly

Ghetto Transelvania They allowed me to book online, when i got there no rooms were available. The guy at the front desk was Very Rude and displayed horrible customer service. He wouldnt even answer the phone for me to receive a refund. The parking lot was also very unorganized and i found it difficult to find a parking spot. Ill never waste my time with this place again.

Never again HORRIBLE EXPERIENCE WILL NEVER RECOMMEND THIS HOTEL TO ANYONE…. Staff was alright, but the room 👎. I told the front desk that it was cold, she stated that she would send maintenance…………still waiting…………hour goes by….so I walked to the front desk, she’s on her phone!!! I asked, “so nobody’s gonna fix the heat”? O he never came, let me call.. why call when it’s almost check out. I had to get in the shower to warm the room up. Shower did not work well, you had to have it on power spray in order to get water, door looked as if it has been kicked in.. comforter had stains and I mean big stains. If I was a reviewer, they would be SHUT DOWN!!!!

Unfortunate Bed linen had stains, no trash can in the bathroom, no Kleenex in the room. The air conditioner didn't work real well.

Don't believe any of the better reviews. This place is HORRIBLE! After 3 rooms that didn't have AC, were dirty and stained, not to mention the smell, we left for the Red Roof Inn next door. The staff is extremely rude and hangs up the phone when calling about a refund. I had to dispute the charges through my credit card company. Do yourself a favor and run from this place. It's just TERRIBLE!

Would give 0 stars if I could. It’s the former Eastin Hotel and the rooms were windowless, no bed skirt on the bed, and room was dirty. Couldn’t tell if there were bugs or food on the floor. Was checked out less than 30 minutes after checking in.