Holiday Inn Express & Suites Belle Vernon

Well we are traveling across the country and we decided to stop and sleep and my debit card was charged 3 separate times.

5 star hotel Susie amd Maureen are fantastic! They were so kind and helpful. I cant wait to come back and visit. This hotel is the best!

No towels. No bedding. No comforter. No pillows. This is the first negative review I have ever given to a hotel. No towels! How can a family of 4 be stuck with just 2 towels? The pool had no towel as well. The front desk did not help. They kept on saying that the towels are being washed. At night. Again in the morning. No apologies. The sofa bed had no pillows and no comforter as well. Again, they were out. It was very inconvenient. The bathroom door did not lock as well.I think they need to look into their hospitality infrastructure at this location. I hate to leave a negative review. This is by far the worst IHG experience we have had and we have travelled in 45 states. I think we have spent thousands of dollars with IHG and will have to rethink our plan for the future. The breakfast was good.

Staff at front desk was friendly and very helpful.

Pool was very nice! Lady working front desk was very nice and helpful.

I really liked this place. Our room was quiet, the bed was comfy, and the room in good condition. Top that off with a very friendly and accommodating staff and it was a wonderful visit