VR Rotorua Lake Resort

The hotel's environment and location are excellent, and the underfloor heating is a great touch. The front desk made check-in feel very warm and welcoming, and check-out was smooth and hassle-free. I really wanted to give a 5-star rating.However, the breakfast experience was extremely disappointing. A female staff was busy clearing tables the entire time and provided no service at all. Many food items were already gone — we went at 8:10 AM, and breakfast was supposed to be available from 7 to 10 AM. There was no bread, no croissants, no apple pastries. As for fruit, only three pieces of orange were left, and they didn’t even have any pulp. I pointed this out to the staff member, and she simply told me that the breakfast supply was already finished, then continued tidying up without offering any help. But there were still over two hours left before breakfast was supposed to end! I was honestly speechless. I had no choice but to drive into the city center to buy some croissants myself. I don’t know if this was a cost-cutting measure or if they genuinely ran out of pre-frozen pastries, but either way, the experience was very poor. This was already our third time staying here, and the previous two visits did not have this issue.

到酒店有點晚了，酒店位置遠離小鎮。早上起來，打開窗簾，被眼前的金色美呆了。酒店停車方便，有游泳池，挺安靜的。就在湖旁邊，衹是門口的座椅有點臟兮兮的。

Не понравился этот отель, точно не заслуживает 4*. Разве что ресепшн симпатичный и рядом озеро, на этом всё. Самый главный недостаток – между туалетом и комнатой огромный разъем в форме окна (без стекла, см. фото), где просто висит жалюзи. Для кого это сделано?? Это максимально некомфортно. Номер не очень чистый, розетки не работали почти все.

感覺又被忽悠到，看到的並不是主湖，但是性價比極高。服務很好。

性價比較高，但設施比較陳舊。酒店旁邊的湖還是加分的

A bit outside of Rotorua with nothing but a small convenience store nearby is what made me rate the place as only a 3 out of 5. No ATM or restaurants nearby makes it a bit of a hassle. If you don't mind taking the car its just a few minutes to the city and it's close enough to the tourist attractions. Rooms are clean and so are all the towels and sheets. Staff was helpful when asked upon. The place has a bar, restaurant, sauna, pool and gym so everything one might want.