Bella Vista Motel Rotorua

非常好不錯

性價比高方便舒適

Very clean unit with lovely linen and generous bathroom. However our studio was a little cramped for three of us and there was no hob to cook a meal which was a bit disappointing as we had planned to cook one of the nights we were there. Despite being on a main road, the room was nice and quiet - but don’t expect a pretty outlook - it’s just a busy main road and a demolition site over the other side. However the location is super central and brilliant in that respect. I think if I was just staying a single night for a work trip this would be excellent, but as a family holiday stay for longer with three of us, I’d probably look for something else next time.

Clean and maintained well with all expected services provided and working

Easy to find great site and lovely people taking care of us.

I booked a room called "Executive Studio" through agoda. The caption and the description states that there are one queen bed and two single beds. After I made the booking, I just added a reminder to let the hotel know that I was expecting three beds but the staff replied that there were only one queen and one single bed. I was confused and that's why I continued to ask for clarification. However, the staff was so impatient and accused me of trying to get benefits of getting one extra bed. I told the staff it was what I found from the description but he/she insisted that I was wrong. I have made a complaint but the overall attitude of the staff was really rude and offensive. He/she should look into the wrong description and amend it asap to avoid confusing customers. Of course I decided to cancel the booking but the overall conversation was so unpleasant. Luckily I am not going to stay there.