B&B@The Redwoods

Owner was friendly and helpful, nice breakfast.

Upon driving up it was apparent that the property was a personal residence that had been converted into as many rooms as possible to make money. We had booked for 2 nights and had been unable to make it the first night due to changes in flights. When we arrived the next morning and asked to check in we were told that she had given our room to another couple that arrived that morning as she is unable to pay her mortgage if any rooms are vacant during the month. We explained that we had paid for two nights and understood that we would not be refunded for the first night since she was unable to rent the room but that she should either refund us for the second night or allow us to stay there. She said to leave the property and that she promised to refund the second night to *******. We were later told by ******* that she refused to refund the money and told them that if she refunded the money she would be unable to afford to buy more properties. Overall this was very disappointing I would not recommend staying ath this property. The experience was bad enough that even after several months I still feel sad about how terribly we were treated. The customers here are nothing but a way to extract money for the owner.

Un très chouette B&B avec un accueil très chaleureux de Vivien. Tout etait bien et ses conseils avisés nous ont été précieux. Quel plaisir de partager nos voyages avec elle. L’emplacement est très bien et proche de tout, y compris Redwoods tree walk qu’il ne faut absolument pas manquer le soir. Merci Vivien pour le partage et la qualité de l’accueil.