Our stay with The James Rotterdam was honestly amazing, front desk was always friendly and helpful and of course the location of the hotel was great as well!
Everything was perfect up until the night before we checked out. Thankfully we were up a little late as we were packing our luggages to leave the next day, when suddenly we heard our door opened, and a man came in, there seemed to be another one waiting by the door. They didn’t seemed “shock” as if like “hey why were we assigned a room with guests still in it”. They said something in their language and they left the room. Next morning we checked with the front desk, she said she was also handling the night shift and had no one came down to report anything about wrong room assignment. Afterwards we left as we were rushing for the train to the airport and the matter was left like that.
We checked out on 11th May around 620-630am, our room number was 703.
If the hotel could kindly look into this matter, we would much appreciate this. Thank you.
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