Extended Stay America Select Suites - Austin - Round Rock - North

The room has provided great comfort. The staff has always addressed any need I have had in an efficient and professional manner. Taking time to know me by my name as I encounter them has made me feel welcomed and apart of a family. I have been here over a two year period and every time I return after a break from work, I am addressed by name and welcomed back in a heartfelt manner. The experience has been great, because I have been made to feel that I am more than just a customer.

Thank you Ms Precious for always treating us like family you really are the best manager at this hotel. thanks Mr Gerald for fixing our issues even after you was off work! This hotel is old as dirt but the people that work here are amazing! No matter what is said you guys are the best! And always are!

WORST EXPERIENCE Worst experience ever! I booked a week, checked in, confirmed payment. Then advised elevator not working. Once at rm, door already open, does not close without force, reaked of smoke, deadbolt didn't lock. Informed employee of situation, they sd they will inform maintenance before they leave (7pm currently). 2nd employee steps in and offers another rm. I accept, deadbolt works but also stinks. I told myself its just 1 night although i booked a whole wk. I began to look for another place. After 30mn i could not tolerate the smell. Called the office and asked what are the procedures to cancel my booking since i was ready to leave and never have had to do this before. They advised i could cancel and be refunded. They had already charged my card for the whole week. This is also a 1st since all places i have stayed never charge my card until check out. I was ready to go, so i checked out, they informed me of my credit, i asked for a receipt, reviewed n noticed $60 was missing. They still charged me for the whole night after only spending less then half hr in a rm and another half hour trying to check in after the 1st rm issues. And after speaking with them about this situation and confirming they would fully refund. Only to say the system automatically does it based on time of check in. At this point i was ready to go. NEVER AGAIN...AVOID AT ALL COSTS. I was able to find a last min abnb for about $45 more a week d the place smelled brand new and fully furnished luxury apt nearby.

The Hotel needs some work, But GM Precious does an out standing job. Gerald the maintenance man does a really good job. This hotel Round Rock 6030 is Greatly improved . Precious really cares about her guests . The hotel is much cleaner than it’s ever been. Much better guests resently than the past. She will make this a really good place to stay.

When we arrived at the hotel, they didn't have the double room we paid for. Instead, they wanted to offer a single room, 3 people e baby which meant that at midnight we had to look for another hotel.

Nice Stay The room i was in did not have a trash can and the water pressure in the shower couldn't rinse the dust off a table but it was a nice stay though.