Rheinhotel Rüdesheim - Wellness

Having picked this hotel based on good photos and advertising , and certainly not the cheapest around , we were utterly disappointed from the get go . We arrived just before 2pm (checkin time ) and found the hotel locked . We didn’t mind this as we were early so went for some lunch and came back around 4pm. Hotel still locked . Phoned the number on the door and was told “one moment “ and the person ended the call . 2 phone calls and 20mins later we were met by an employee who offered no explanation or apology despite being told how disappointed we were after a days hiking . She assured us that there were spa facilities and that the manager would be around to speak with us and that there would be breakfast in the hotel - none of which were true (despite a significant extra charge for breakfast ) Advertised to have a bar (not open ) self service bar (empty) no employees on site at all! The advertised spa/wellness facilities were not operating at any point despite us asking on check in. A let down!

Das Personal war äußerst freundlich, der Frühstücksraum sehr schön eingerichtet. Wir hatten ein Comfortzimmer mit Klimaanlage gebucht. Die Klimaanlage verwandelte das Zimmer in eine Eiskammer, ohne Klimalage war es im Zimmer sehr heiss. Das Fenster konnte wegen der Lärmbelästigung durch den Straßen- und Bahnverkehr nicht aufgelassen werden. Leider war das Zimmer und auch das Badezimmer sehr schmutzig. Die Farbe blättert an den Fenster und Türen ab, überall schwarzer Dreck, sowohl an den Fenster, Türen, Fliesen, Steckdosen und Teppich. Das Frühstück war ok mit Wurst, Eier, Lachs, Marmelade, Honig, Joghurt, hier hat nur das frische Obst gefehlt. Dosenobst war vorhanden. Das Brot und die Brötchen waren sehr lecker. Die Parkmöglichkeiten, für 10 Euro am Tag, sind nur begrenzt vorhanden und sehr eng.