The Capra Saas-Fee

Our family came to Saas Fee hoping to create a new annual Christmas tradition — somewhere special enough to return to year after year. After researching extensively, The Capra stood out: glowing reviews, luxury positioning, and a reputation for excellent service. We booked two suites for a week over Christmas with high hopes. Sadly, despite the beautiful setting and lovely touches here and there, our experience was defined by persistent service failures that impacted our holiday and affected the experience. Problems began before we even arrived. Since The Capra no longer offers half-board, we reached out weeks in advance for help booking restaurants over the busy holiday period. The hotel sent a list — but as we tried to confirm options, it turned out some restaurants weren’t open, others couldn’t be booked unless staying in their parent hotel, and some just didn’t reply. After two weeks of going back and forth, we had to ask the team to simply make whatever bookings they could. We’d never struggled like this to book dining before a trip — and given the Capra’s reputation, we had expected more confident, proactive help. Our request for a Christmas tree in the room — something we’ve had at many hotels, and especially meaningful to our children — was flatly declined. This was the first time we’d been told no, and it felt like a small but telling disappointment in a week filled with them. The Capra itself is a warm and modern chalet-style hotel, located on the far edge of the village — farther from the ski lifts than any other hotel we saw. The shuttle to the lifts runs frequently and works well, but if you want to dine in the village or explore, you’re in for a chilly walk — which made dinner outings with kids in the snow feel more like a chore than a treat. It’s a shame, because the more central parts of the village have charm, but the location makes it hard to enjoy spontaneously. The rooms were beautifully maintained and spotlessly clean. We booked one Deluxe and one Signature suite — both had two double beds and felt nearly identical, with the Signature arguably better value. However, the hotel only allows three guests in the Signature suite despite its bedding. Both suites were extremely compact - they felt too compact to fit a Christmas tree, which might explain their refusal to provide one. Dining was, unfortunately, the most stressful part of our stay. We had reserved Christmas Eve dinner at the hotel’s Brasserie 1809 months in advance, expecting a highlight of the trip. Instead, we were told on arrival the cost had increased from 140 to 195 francs per person, without explanation. We reluctantly agreed as we had no other choice. The meal itself was extremely delayed — we sat down at 7:30, received our first course at 9:30, and our children went to bed hungry before the main arrived. Our family didn’t make it to dessert. It wasn’t the celebration we’d planned — just a long, disappointing evening. Breakfast, too, was a daily source of s

Sehr freundliches Ambiente und sehr gutes Restaurant. Man fühlt sich rundum wohl, gerne wieder einmal. Keine Beanstandung.

Fantastic experience. The level of service was way beyond the price we paid. Couldn't be more pleased for our honeymoon. Every single member of staff were great and the hotel was luxurious and perfectly sized. Tips: Book through the Michelin guide and get the extra perks

Sehr schönes Hotel mit aussergewöhnlicher Ambiente. Wunderschöne Zimmer mit super Nasszelle. Ausgezeichnetes Essen mit freundlichem Personal. Speziell schöner Wellness-Bereich. Aussergewöhnlich kompetente Massage (für ein Hotel).

Pour notre deuxième fois cette année, nous sommes toujours très contents de notre séjour. Le personnel aimables très à l'écoute de nos demandes et toujours très professionnels. Je recommande vivement cet établissement. Tout est au top.

Sehr gutes Hotel, 5 Sterne absolut verdient. Erstklassiges Personal. Das Zimmer war geräumig, sehr gut eingerichtet und sauber. Der Wellnessbereich sehr schön! Verschiedene Ruheräume, sehr gepflegte Einrichtung. Das Private Spa hat uns ebenfalls sehr gefallen!