Four Points by Sheraton Saginaw

This was the most bizarre hotel visit we’ve had as a family. The restaurant closed November 2024 and there’s no breakfast. So don’t plan on any food. We should have noticed this when we booked, but still disappointing. We requested a pack and play weeks in advance, and after checking in they informed us they didn’t have any. They said they had ordered one 6 months ago and were still waiting. But at no point ahead of our stay did they inform us of this. We asked if we could transfer to another Marriott in town that had one, and they said we’d have to pay for the first night at Four Points. It was cheaper to run to Target and just buy a pack and play. We got to the room and it clearly hadn’t been vacuumed, which isn’t ideal for a baby crawling around (who found a hunk a dirt and a plastic clothes tag). Additionally, there was no “do not disturb/come back later” sign. We asked for one (our kiddos nap during the day) and were told they didn’t have any. Then someone from housekeeping said they’d hang one on our door. I guess someone else needed it because it was gone our final morning. The bathroom was tiny with no vent, which is probably why there seems to be mildew building up in it. While the staff pleasant, they seemed unconcerned and unbothered by the inconveniences experienced by their guests.

I am a Bonvoy member and thought it best to park my car in the sheraton parking lot when I got an engine light on my driver's panel. Went to the front desk and Jani not only offered her help but they took my keys and waited for the tow truck driver. I wasn't officially staying at the hotel this time but It didn't matter.

We visited Saginaw and stayed at 4 Points Hotel as others in our group were staying there. The hotel has an Indoor/outdoor pool and we stayed in a poolside room. The room was a basic two queen sized bed room with all the things that come along with a typical room. The bathroom had a walk-in shower. As mentioned, the room had a sliding glass door that opened on to the outdoor pool area. There was a fence with secure closings that surrounded the pool keep younger kids out but allow access by adults. The room was clean. There were 2 regular coffee packs and 2 decaf coffee packs and a one cup coffee maker. The attached restaurant was not open and hadn’t been open for quite some time before our arrival. No breakfast was available on-site but a limited variety snacks were available at the front desk. The front desk staff were pleasant. Overall, the hotel was fine but not overwhelmingly awesome.

There's nothing wrong with the property, but if I knew there wasn't an open bar and restaurant and hasn't been for a year, I'd have booked somewhere else. They said they've been telling ******* to update for 12 months.

Short stay but good. Only issue was the door and the card reader. Tough getting in. Otherwise everything was fine.

Clean hotel with comfy beds, fun pool, a nice little gym, and kind staff. I just wish they served breakfast and the Unos was closed :(