Premier Inn St Albans City Centre Hotel

FANTASTICO HOTEL

如果客人不通知前台，酒店員工不會進入房間清潔及整理，本人非常贊同此種做法，既環保又不防礙客人的生活作息。

Stayed at the Premier Inn St Albans whilst attending a wedding in the area. We were allocated Room 204 in the hotel. On returning to our room on the Friday evening we discovered that we were directly opposite a night club which opened at 11pm and closed at 3.30 am. For that period of time we were subjected to a constant and very loud music bass line, followed by people leaving and then wheelie bins being filled with bottles and cans - absolutely no sleep to be had! We complained in the morning and we're promised a different room for the second night. Breakfast was refunded and staff apologetic - we clearly weren't the first to complain. I complained to Premier Inn Guedt Services who told me that the 'Good Night's Sleep' guarantee did not apply in this case because the noise was external. The fact that we shouldn't be allocated a room when they know we won't get a decent night's sleep never mind the inconvenience of having to pack up and store our stuff whilst trying to get ready for a wedding is clearly not important. A pretty shoddy business model if you ask me. Anyway - just be forewarned if you use this Premier Inn - don't accept a room on the night club side if you are staying at the weekend and definitely not Room 204

Our stay was wonderful from start to finish. The beds are comfy, everything was clean, and it’s only a short walk to the cathedral and town centre. The duty manager deserves special mention – warm, approachable, and really helpful.

A fantastic experience all round. Premier Inn always delivers good value, but this hotel stands out thanks to its staff. The duty manager was absolutely lovely and made sure we had everything we needed. That personal touch makes all the difference.

We had such a great stay at Premier Inn St Albans. The hotel is in a perfect spot and everything was clean and comfortable, just as you’d expect. What really stood out, though, was the service. Duty Manager Aaron was fantastic – so professional, friendly, and genuinely attentive. He went out of his way to make sure everything was just right, and it made all the difference to our trip. Thank you, Aaron!