DoubleTree by Hilton St. Augustine Historic District

Customer service was outstanding from the front desk, bartender and housekeeping staff. Unfortunately there was very limited handicap parking AND during our three day stay we never had hot water for any showers whatsoever (yes the entire stay). Seems to be a major issue that is ongoing at this hotel for quite some time. We also lost our son due to a traffic crash on our first day there so we were preoccupied with that tragedy to deal with it. I suggest contacting the hotel to see if the hot water issues have been repaired before you book. Showers with hot water are pretty important after sweating in St Augustine heat. If you are handicapped or have mobility issues, I also suggest you try to arrive super early because you will not find a handicap space to park. I am only partially weight bearing in a boot opting to pay for an Uber to go places instead of driving our rental.

I had a large group staying here in June. Are group contact Nicole Kelly was outstanding !! She stayed to meet us at 3:00AM when we arrived.She had all 40 key packets ready so my group could check in and get to sleep. Her full service was excellent. All the front deck personal were very helpful with questions about ole town and the area. I will book any of my future tours tha are coming to the St . Augustine area.

I rate 4 of 5 because common areas needs more cleaning, you could easily see dust in the lobby and in the breakfast area, the first night we have bad luck with noises at the beginning, there was a room with the tv so loud and the room upstairs we could hear big steps or someone running ( this was resolved after we called the front desk), but I think maybe rooms needs to be more noise proof.

Best service ever! Most friendly. Brandon was super nice, he was able to get us in the room early so we didn't have to worry about leaving our bags in the car. I don't think he ever stopped smiling. We had a nice quiet room with great soft pillows. This hotel is right where you want to be to enjoy the historic district. We could walk to so many places. I will definitely stay here again when I go back to St Augustine.

Another great stay. We stayed here last year during Memorial Day and a full renovation was taking place. The renovation is now complete with both elevators working and the lobby looks great. Terry greeted us warmly when we checked in and ensured we would have everything needed to have a pleasant stay. The room is quiet, comfortable, and clean. Room service is available too. Continental and full breakfast are available and the bar is open until 11. The hotel is located in the quiet part of the city and within walking distance of several attractions (1 mile to the City Gates). The only complaint is parking. It is limited onsite but more is available directly across the street. It is secure and accessible with a code.

It was a last minute reservation. Basic hotel. Parking was weird. Across the street at the church and wasn’t given code to get in until we asked