Holiday Inn Express & Suites ST. Cloud

I made a reservation online and paid for it when I made the reservation. This was nonrefundable. We arrived to check in and were told our room we paid for was not available and were offered an upgrade to a suite but with a smaller bed. I am disabled and needed the larger size bed to handle my medical equipment for my disability. I also do not walk hardly at all so I did not need a suite since I go from the door to the bed and bathroom only. We asked for any room with the large bed but were told we can only have this room and its non refundable. I did not get to sleep that night as I could not lay with my medical equipment and had to get a hotel elsewhere the next morning. I had paid double the price for the last room they had with the king bed and now had to book another room and was late getting home. I was offered 500 points for my trouble, not  enough to even get another room. 26,000 points is the price of the smallest bed and we paid double that for the king bed and jetted tub. I was told a week and a half ago they would get back to me with a resolution and I called again today and was told the manager gave me 500 points so the case is closed. I was also told by the manager I should appreciate someone was kind enough to give me a room upgrade because they were trying to do something nice, which would be nice for someone else. I however as stated can not walk around a suite and needed the bed I paid for to accommodate my disability. I feel defeated and discriminated against. Additionally, the in room phone did not work and there was a sign in our room to use the phone to call the desk if the suite was missing anything. It was bare and empty and the shampoo and hand soap dispensers were empty. The breakfast was not as advertised. There were no waffles or bacon and limited items.

Has a mice pool for little kids.

Hotel needs updated, rooms are a bit outdated. The bathtub needed to be scrubbed to get the soap scum stains out. Breakfast was ok. Both the pool and the hot tub were out of service. Quite disappointing.