Alila Napa Valley

We stayed in a Vineyard/Pool View room. It had a bucolic view and a huge corner balcony with a nice big table, fire pit and rocking chairs. So nice. (Room type makes a big difference here.) Service is great! The housekeeping was spotless and we loved the turndown service. Everything smells delicious with Le Labo scented products everywhere. Sheets were luxurious. Robes are plush. Blackout shades were the bomb. Valet and bell services were easy and prompt and there was lots to do nearby. Even though the hotel was fully booked it never felt crowded and never had to wait for anything. There wasn't much of a "scene" at the hotel -- which suited us -- the weekend we were there. --Music is piped in all day to the pool. From our room we didn't hear it when the glass doors are closed but you will hear it from a pool view room and keep them open as we did. We were on the top floor and didn't have any noise issues from fellow guests. --There is a metal kettle in the room for tea. We're middle aged and drinks lots of tea. Nice touch. We didn't drink the Nespresso in the room (I never do) and they had complementary coffee at the Violetta bar every morning. --We took yoga classes on Saturday and Sunday morning and really enjoyed them. Vivian (Sunday) was great. --The Beringer winery is basically attached to the property. We don't drink wine (I know! Even in Napa!) but we walked around the common areas and it was pretty and lively. --The menus didn't appeal to us though we did eat breakfast there (Globalist perk). Service was great. --No hot tub and the steam room closes at 6PM. All in all we thoroughly enjoyed our stay, especially the balcony and the view and spotless room. The symmetry of the grape vines is strangely soothing. That along with the perfect weather lulled us into total relaxation.

Room was very nice with a beautiful view . Food at the restaurant was not good but the bartender made few drinks and was amazing . I Ordered room service and my entire food came completely cold . Coffee also was cold . Actually warm . Very disappointing!

The property was truly stunning! The view of the vineyard alongside the fire pit is breathtaking! The rooms were thoughtfully designed and very comfortable. We will certainly return for our next visit. The location was also fantastic and close to town.

I can't say enough about the Service (which I know some reviews weren't high on). One of many examples is that we arrived late due to airline delays. Restaurant closes in 5 min. Receptionist sent bags to the room while we went to the restaurant where we ordered from the menu and had the food delivered to the room in about 8 minutes. Everyone from Valet, to receptionist to servers at the restaurant etc... went above and beyond on several occasions during our 4 day trip. Also, the view from our room overlooking the vineyards (with outdoor fireplace) was very soothing and relaxing (especially with a glass of wine). Great therapy for the soul. Fantastic experience overall. Hotel not too busy (mid March). Amenities were great. Dinner at the restaurant was delicious (wonderful breakfast too). Bathroom/Toilet (heated seat) were a plus. Comfy bed and quiet room. Overall, we've stayed at many Ritz/FS/Rosewood etc... Cannot recommend the All enough (first time using this brand of hotel). Only regret is not using the Spa Would highly recommend

I am writing to formally express my dissatisfaction with the way my recent stay was handled, particularly with the conduct of your manager, Sue. During check-in, there was a serious issue with our reservation that the front desk initially denied responsibility for. It was only after I presented the confirmed booking details that Sue finally acknowledged the hotel’s error. This lack of accountability was already disappointing. As an attempt to make up for the mistake, Sue offered us a $200 spa voucher. However, we were unable to utilize it at all, since our check-in was delayed until 5:30 PM, and the spa closed at 6:00 PM, making it impossible to book any service. The compensation, though appreciated in principle, was therefore meaningless in practice. I later suggested a more feasible alternative—returning half of the points used for the booking, since the offered compensation could not be fulfilled. Unfortunately, I have not received any response from Sue since then. I hope the hotel will recognize this as a valid concern and provide an appropriate resolution. I would appreciate a prompt response, and a fair gesture that reflects the inconvenience we experienced.

Fantastic option in Napa region, the hotels offer super confortable and nice design rooms, service is outstanding and the location can't be better,