St Helens Coastal Resort

For £360 with a ‘luxury’ label you expect just that right? Luxury… Well that couldn’t have been further from the truth, to start positively I had a lovely greeting by the lady in the main reception, unfortunately the positivity stops there. Originally booking with a hot tub to then be told there wasn’t any available, however there were several lodges all weekend with hot tubs unoccupied. The lodge to look at ok the surface is nice, bright, updated tv with Netflix and other streaming services, large space with a small decking area, all cushions were covered in bird poo, as was the decking area. The radiator in the living room was filled with rust and had a bowl placed under it with a manky cloth and dirty water (to catch what’s obviously an unfixed leak). The bedroom was absolutely filthy with hair in the sheets, bugs and hair in the carpet floor and stains on the netting, all surfaces covered in apparent stains that have been left to accumulate over time. The bathroom shower was full of dirt, hair, bugs, and other debris. The floors and corners of all rooms were full of dirt, hair, and again dead bugs. The gas oven wouldn’t stay on, the gas just kept going off every 5 minutes, sausages, bacon and hash browns took over an hour to cook and the hash browns still weren’t cooking properly, I’m very disappointed in the stay we’ve experienced here and I can safely say I will not be back.

Nice caravan park. Not luxury as advertised. Needs few touch ups. Towel holder just fell off when putting towel on it, bathroom door had damage to it, hot tub did not warm up on the 3 rd day, although it was fixed the next day, as the first engineer said he wasn’t qualified then another engineer said it had a leak, but why it wasn’t fixed before people pay money and expect luxury if they know about the issue? Main bedroom bed had a dip in it, made it very uncomfortable to sleep in it. Pillows were very hard. Also we had issue with an oven, which I think was a grill. But it had another grill which didn’t work. No instructions. A bit bizarre having 2 grills. And yes I was aware of out hours reception staff, but after long day hiking we just wanted to eat and go to bed. End up having cereal for dinner, son was happy! Overall, it did not make to bother us and we enjoyed our stay. Lovely staff.

Excellent park and very quiet. All staff exceptional and go out of their way to help with any situation. We stay here twice a year and always enjoy our stay. Easy access to all areas of the island and the dogs love their walks each day at Duver. Nikki on reception is always friendly and helpful.

Very nice setting close to urban area! Quite, relaxing and all in perfect order!

booked a lodge with a hot tub and that's exactly what we got. hot tub outside area is great and the hot tub seemed clean and well maintained. the Lodge it self was OK. cleanliness was poor with old socks found behind one of the sofas alongside a vacuum attachment and cobwebs in almost every corner and a food splatter on the ceiling in the kitchen diner area. The Lodge was fitted with a good quality LG TV with Netflix and Prime built-in (logins required) alongside a nice digital fire. Kitchen was well equipped. shower temp was temperamental and hard to get right making it a hazard with kids as the temperature would fluctuate without moving the temperature gauge. One of the locks on the windows was also jammed meaning the window couldn't be fully closed.

Family break Wonderful little site, great service nice heated pool. Only negative there could be WiFi in the vans Other than that superb