Kulm Hotel St. Moritz

Remarkable hotel with excellent service and particularly amazing views of the lake. The restaurants in the hotel are spectacular with outstanding service. Highly recommended. Hôtel remarquable avec un excellent service et des vues particulièrement étonnantes sur le lac. Les restaurants de l'hôtel sont spectaculaires avec un service exceptionnel. Fortement recommandé.

Hervorragendes s'Morgen-Buffet, exzellent. Freundlich, sehr schöne Zimmer eine Hotel mit Stil man fühlt sich bei der Ankunft gleich willkommen

Very disappointing service. No complaint possible with management. Preseason not ready but expensive extra cost for Lakeview even few bookings. Director did not respond for request for meeting one hour waiting for dinner ice even only two tables occupied

Fantastic Hotel with an amazing Spam, very good service and great selection of restaurants. All the staff were very friendly and very attentive with us. The renovated rooms were spotless with fantastic views to the lake. I highly recommend this Hotel in St. Moritz!

First-class hotel: restaurants, room, service - everything is at the highest level! Definitely worth the money. I plan to come back here next year. The exception is the service in the SPA area, which I did not like at all. Here are some points: 1. While we were in the sauna, the cleaning lady took our bathrobes (with things in our pockets!) from the sunbeds and threw them into the basket with used towels. Definitely, this should not happen. 2. Aufguss was terrible. I often had this procedure in Austria and Italy, and this is absolutely not comparable to what happens in this hotel. The master senselessly waves the towel, which makes only him hot. 3. When we came to the SPA area 1.5 hours before closing, the green tea was already gone, you could only drink water. The situation did not change within an hour, then I told the SPA worker about it, and she said that she would tell her colleague. In the end, no one brought the tea until closing. I hope this information will help improve the service in the SPA area, because now it is completely inconsistent with the level of the hotel.

Kulm Hotel deceives its customers by placing different room pictures on its reservation websites. will explain this situation to you with an example. I made a reservation for the Superior Double Room Village Side North room on October 25, 2024, agreeing to pay 4876 CHF for 3 nights. When I arrived at the hotel today, the room they gave me (number 156) was a room that did not see the village, but only the walls and roof. I have included the pictures. It is a room that will make you depressed. So why didn't you mention that on the reservation form if the room did not see the village? If you had written it, I would not have booked that room. Please be careful when making your reservation, otherwise you may have a room with a wall or roof view.