Kulm Hotel St. Moritz

Very disappointing service. No complaint possible with management. Preseason not ready but expensive extra cost for Lakeview even few bookings. Director did not respond for request for meeting one hour waiting for dinner ice even only two tables occupied

Fantastic Hotel with an amazing Spam, very good service and great selection of restaurants. All the staff were very friendly and very attentive with us. The renovated rooms were spotless with fantastic views to the lake. I highly recommend this Hotel in St. Moritz!

First-class hotel: restaurants, room, service - everything is at the highest level! Definitely worth the money. I plan to come back here next year. The exception is the service in the SPA area, which I did not like at all. Here are some points: 1. While we were in the sauna, the cleaning lady took our bathrobes (with things in our pockets!) from the sunbeds and threw them into the basket with used towels. Definitely, this should not happen. 2. Aufguss was terrible. I often had this procedure in Austria and Italy, and this is absolutely not comparable to what happens in this hotel. The master senselessly waves the towel, which makes only him hot. 3. When we came to the SPA area 1.5 hours before closing, the green tea was already gone, you could only drink water. The situation did not change within an hour, then I told the SPA worker about it, and she said that she would tell her colleague. In the end, no one brought the tea until closing. I hope this information will help improve the service in the SPA area, because now it is completely inconsistent with the level of the hotel.

Kulm Hotel deceives its customers by placing different room pictures on its reservation websites. will explain this situation to you with an example. I made a reservation for the Superior Double Room Village Side North room on October 25, 2024, agreeing to pay 4876 CHF for 3 nights. When I arrived at the hotel today, the room they gave me (number 156) was a room that did not see the village, but only the walls and roof. I have included the pictures. It is a room that will make you depressed. So why didn't you mention that on the reservation form if the room did not see the village? If you had written it, I would not have booked that room. Please be careful when making your reservation, otherwise you may have a room with a wall or roof view.

前台有個**男員工把我們的行李摔壞了，並私自打開我們的行李！包裏都是玻璃渣和水，他沒有一句道歉，全程態度惡劣，狡辯説是行李自己在滴水，瑞士的高級酒店可以隨意打開客人的私人物品嗎？並且在我們想要用酒店的接送服務時，他拒絕幫助，豪無耐心，他的原話“我沒有義務為你們提供接送服務”。已投訴，酒店至今沒有給我們回覆和解決方案。

The hotel is located on a hill above the lake of St Moritz. It has a great view to the landscape and offers a legendary service in each of the restaurants, the bar and all the very nice outlets. We spent a fantastic time and felt like home. Everything is well organized and the staff is friendly and delivers the best service you can imagine. Hospitality was born in this incredible and beautiful hotel!!! Many thanks for the great time!