Mercure Saint-Omer Centre Gare

Accueil pro et service oriented.. très bien en business trip.

There was a music festival on and the bar stayed open until 4am so we had zero sleep ahead of our 8 hour drive the following day. There was no-one on hand the night itself to complain to and the receptionist just shrugged her shoulders when we told her in the morning, saying "it is the festival of music and that is why the bar stayed open all night". We fully understand these things happen, however, not to be warned in advance of potential issues or even offered a room away from the noisy locations, is way beyond poor service. The disrespect of the receptionist in the morning also simply added insult to injury.

L hôtel est bien situé proche de la gare. Calme. L accueil est agréable,souriant. La chambre est spacieuse, Très confortable et propre. La décoration est soignée et les matériaux sont choisis avec goût. La literie est confortable. Le petit déjeuner est préparé avec soin. Vous avez de tout! Que vous soyez sucré ou salé. Des produits régionaux sont présents. Le personnel professionnel et courtois.

The second visit in 6 months, but on this occasion we did not have dinner in the restaurant as we were not impressed the first time we stayed, although the breakfast serving was quite good - the iffy restaurant aside, this is an extremely nice, modernised hotel offering guests excellent, comfortable accommodation at a reasonable price - friendly helpful staff and secure parking - recommended !

Excellent friendly stsff

We were somewhat disappointed after our 1 night stay for a few reasons. This is basically a modern chain hotel and our room (all grey decor!) was pretty characterless in a stylish French way. The bed was just a bit too small, we removed the horrible plastic under sheet, and I slept badly because the mattress was hard. The bathroom lacked sufficient hooks for towels. Although there were only 3 tea bags (two herbal) and no milk, the receptionist very kindly provided us with more Earl Grey tea bags and a little jug of milk. The paid-for parking was useful as we had a car full of wine. The easy check-in and checkout were advantages. I have reviewed the restaurant separately.