Comfort Inn & Suites Northeast - Gateway

出差路過，還不錯

Be warned if you experience an issue at this location. While our room was clean, it was saturated with the smell of stale smoke. I alerted Markisha to the issue and she said she would have someone check on it. When we returned to our room, there was a fan type contraption running in our room. We were not informed this would be happening or what to do with it upon our return. When we returned home and unpacked, I became frustrated with the smell of smoke in our clothing. I called and talked to Henry, a manager, and explained the situation to him. Henry insisted that Markisha said she offered us a new room, I explained to Henry several times that she did not. Henry continued to defend Markisha insisting that she told him she offered us a new room, I then told him to refer to their surveillance footage from the front desk for proof that she did not offer us a new room. He then claimed there isn’t any audio with the recording. He went on to say that we were instructed to contract the front desk upon our return to the room to have the contraption removed, but we were not informed a contraption would be placed in our room at all or when it would be removed. Henry was completely unprofessional and not customer friendly in the least. I will never stay at a Comfort Inn again.

One of the towels rolled as new had poop and blood on it. Disgusting!! Towels do not smell like washed. They didnt have any smell of laundry detergent or clorox. weird smell. When I mentioned it to the manager, he turned as upset and didnt even apologized or say something to me. He just turned his back to me as if he was going to get into it with someone. Weird all around.