Premier Inn St. Albans/Bricket Wood

I had a really pleasant stay at this hotel. The room was clean, comfortable, and well-equipped, but what made the experience truly memorable was the reception team in the morning. There were two beautiful ladies at the front desk who greeted every guest with a warm smile and kind words. Their friendly attitude and professional service made mornings feel extra welcoming and set a great tone for the day. It’s always refreshing to see staff who genuinely enjoy what they do and care about making guests feel at home. A big thank you to the morning reception team—you made a great impression!

Claire in reception is great - nothing is too much trouble. When we arrived the housekeeper was just going off "for a fag break" and had "a stinking cold". Lovely. The rooms were fine, bed comfy. Cleanliness fine. Breakfast. Well! No one to greet us when we arrived, no clue where to go. Found the 'continental breakfast' area but no hot food. We weren't aware that it's a table service. Two staff on: one cook, one server who eventually emerged. Very pleasant though I have to say. Food was extremely average. Veggie sausages looked like they'd been driven over; poached eggs were slimy; I had to cover everything in black pepper to gain any taste. Oh dear. When we stay again we'll be getting sandwiches for the room.

The hotel and our room was clean and comfortable. The reception staff were very friendly and helpful. There was plenty of available parking. The breakfast was not readily available as you would normally expect at a Premier Inn and hot food had to be ordered. This took ages for someone to actually take our order and then it took even longer for just some scrambled eggs & bacon, which turned out a bit disappointing. We opted for breakfast somewhere else for the 2nd morning. That evening the restaurant couldn’t cater for our group even though we had made a booking. The few of us that remained to have dinner had to wait nearly 40mins for someone to take our order and then it took over an hour for the simplest burger that was so basic, overcooked and dry and no flavour. Really disappointing for £17!! Definitely not worth the wait or money….McDonald’s would’ve been far better!