Club Wyndham Elysian Beach Resort

I would not recommend this hotel. We booked this hotel through Airbnb, and to be clear, this review is not a reflection of the host. The room was clean, and the check-in process was smooth. Unfortunately, the hotel itself completely failed us. Note, the walls are extremely thin. We could clearly hear conversations coming from the neighboring room, which made rest difficult. Nothing to complain about too much, the guests quieted down about 11 pm. On previous nights, we noticed the phone in the room next door would ring occasionally. We thought maybe someone was calling the guests, wrong. We noticed that the guests next door had checked out on our last day, we suspect now due to the ringing phone. On our final night, the phone started ringing around 11 PM—and continued nonstop through the night. When it first started we thought like any other night it would stop. Around midnight, I contacted security. The young man on duty was kind and tried to help, but he was unable to reach the hotel manager and his manager. He called us back to say that he was able to contact his manager who instructed him not to enter the room and that nothing could be done until hotel staff arrived at 6 AM. The ringing continued and I followed up again around 2:30 AM— the security guard still had no luck reaching hotel management. Finally, at 6:40 AM, security called to say he had reached the manager, who was now aware of the issue. The phone finally stopped ringing at 7:03 AM. No resolution, no apology from management —just hours of lost sleep and frustration. If it wasn’t so complicated to get to another hotel we would have left. Other issues. The lobby staff was unhelpful and often seemed unsure how to answer simple questions—especially when we inquired about transportation options like taxis. It felt like they were completely unprepared. The on-site restaurant, Sangria, was another disappointment. I ordered a few burgers and specifically asked for no “special sauce” (a mayo-based spread). I sat at the bar in which you can view the kitchen. While the chef was preparing the food, I saw the sauce being added to the bun. I alerted the waitress, who looked confused and asked another server for help. Eventually, they came back and claimed a new burger had been made—which was absolutely not true. I was sitting right there. Since we had ordered two burgers, my husband took mine, with cheese. The real concern here is that the food was served incorrectly, even after clearly communicating a dietary restriction. Having a serious allergy, this could’ve been dangerous. I also reached out to the host around 8:45 PM to clarify instructions about returning towels (the check-out instructions weren’t clear on whether it was all towels or just beach towels). I received a response at 2:34 AM, and at 3:00 AM, I replied to the host to inform about the ringing phone issue. Unfortunately, I never received a response to that message. Other major concerns: There is nothing within

Check in was delayed by 1 hour as room was not ready but management resolved issue to our satisfaction. We had a king suite that was comfortable and roomy. Clean and plenty of storage. View was great. There are two eateries on site an overpriced for an Island restaurant called the Caribbean Fish Market and Sangria's. Food was excellent as was the service.8 dollars per person can ride to red hook that has great restaurants. Negatives There is a sail boat abandoned on the beach from Hurricane Ernesto and the beach is shared by a condo association Cowpetbay East West obstructing the view. No one is interested in having it removed Some of the Cowpetbay condo association members engage in bullying behavior led by a Jack and Judy who stake out a position under some trees and a sign in the beach called "The office '. I witnessed one of them actually move a patrons chair after they went into the water for no reason at all other than they were a " Snowbird". Other condo association members arrived and kissed the proverbial rings of the bullies gossiping about a Matt and how greedy he was ( compensation issue). Management company. Not worth the hassle of dealing with territory issues when you are on Vacation.

Kimberly at Elysian Beach Resort is outstanding! She greeted me with such warmth and professionalism that I instantly felt at home. Every interaction was above and beyond — quick, efficient, and genuinely caring. She’s the kind of employee who makes you want to return again and again. Kimberly absolutely deserves a raise or promotion for the world-class service she provides!