Excelsior Hôtel Spa Sainte-Adèle

Séjour du 16 au 18 juillet 2025 Un Hotel qui manque réellement d,amour! Service de chambre inexistant! Propreté vraiment déficiente. Salle a manger ,sans air climatisé,très chaud et humide. Sécurité des clients négligée,les lumières de l,enseigne extérieur étaient brulées occasionnant un grand risque d,accident lors de l,approche de l,hotel car la vitesse sur l,autoroute est très rapide. Expérience à vos risques et péril!

This hotel needs ALOT of love. The reception area has clearly been renovated recently, however that's where it stops. The exterior property is lacking maintenance and upkeep, the outdoor pool has damaged loungers, building parts and plenty of weeds of other growth surrounding the pool. The two hot tubs were functional, however although the sauna was clearly turned on, the door was locked making it inaccessible. The indoor pool and area, although extremely hot because of humidity, was adequate. Our room was of average size but showed clear signs of wear, tear, and aging, however it was clean (but our coffee cups were not). After our first night we placed the door hanger on the door knob, indicating we wanted the room cleaned. After a long day of exploring, we returned and the room had not been cleaned or towels, etc., replaced. When we inquired with reception, we were first shown a tiny desk sign, indicating we would have to make a request for this service ... we shared we had left that request on the door knob, to which the response was 'we only have one cleaner'. We received clean towels. The hotel is located on a very busy highway, so you have to be extremely cautious with your approach, 1) not to miss it and 2) to ensure you give the drivers behind you plenty of notice to ensure you don't get rear-ended. Upon returning to the hotel later in the evening (10pm), there was no light luminating one side of the hotel sign, making our approach extremely dangerous (thank goodness our GPS indicated we had arrived). When this was brought to the attention of staff (both in the evening and the next morning) they appeared to down-play the seriousness of the situation, but indicated they would report to management (one staff was aware the light had burnt out). I wouldn't be surprised if management had no interest in replacing the burnt out bulb. And finally, the restaurant is disgustingly dirty, from cutlery/coffee cups to dead insects and bread crumbs sitting in window sills etc.. and don't drink the coffee!! Yuk!! The only thing good about this hotel was the price.

Le personnel a l’entree tres aimable

C’était tranquille!!

The air conditioner was not functional. On Saturday morning, I informed the receptionist that my room was very hot. During the night, the temperature reached 82°F. At around 3:00 PM, my wife reported the issue again. A few minutes later, the owner informed us that there was a problem with the A/C unit and provided a portable fan, assuring us that repairs would be made in the afternoon. However, by 6:20 PM, the issue remained unresolved, so we decided to leave the facility. We departed 17 hours earlier than planned, as our check-out was originally scheduled for today at 11:00 AM

Could use some upgrades, but what a gem of a place!!