Stagecoach Inn Formerly Shady Villa

This trip was supposed to be spent with family since it was the anniversary of my grandfather passing away. This use to be his favorite hotel, but it really has gone down hill tremendously. We had called the hotel to make sure this hotel had a crib or a pack in play for our child to sleep in, we were told that they have pack in plays available if you request one. We book through TripAdvisor and request a pack in play, we get to the hotel after driving 2 hours and we’re told that there are NO cribs or pack in plays on the premises. I told the manager that we had called and were told there were pack in plays available, and that we want our money back since they didn’t have the accommodation we needed. They told us to call TripAdvisor since we booked through them, even though the money had already been sent through and was sent to Stagecoach inn. In a matter of 5 minutes, we called TripAdvisor and were told that they would call the manager and get our money back. TripAdvisor told us that the front desk answered and said that the manager WASN’T EVEN AT HOTEL AND HAD LEFT FOR THE DAY. We were waiting at the front entrance, we didn’t see the manager leave at all!! We ended up walking in and giving the phone to the receptionist. TripAdvisor told her that they had our money and they needed to give it back, not them. If you want family friendly, this IS NOT IT!! Don’t trust what the employees say because they don’t know anything about the hotel and aren’t even educated on what they have available. Also, if you ask for any kind of refund be prepared to be questioned and have to wait 2 hours to even get a refund IF YOU'RE LUCKY!! Absolutely the most disappointing and frustrating experience I’ve had with a hotel.

Awesome staff awesome location

This property was nothing short of amazing. We loved the venue and all that Salado had to offer.

Hidden gem vibes. Very cozy, it even has access to the river/creek

Salado getaway The rooms are very clean and they provide shower gel, shampoo and conditioners in cute pumps. I love the front entrance with chairs and table and each one has its own little patio! This is my second stay here and it does not disappoint. The front desk guy Scott is very pleasant and made checking in very nice.

Maybe request to be in one of the buildings closest to the pool. We were in the building on the back side and could hear cars/traffic on I-35 all night.