هولمان ريفرفرونت بارك هوتل ساليم، تابيستري باي هيلتون

This is a beautiful hotel, nice rooms, nice restaurant and great little cafe. We spend a couple nights there during the last few games of the world series, however we were unable to watch this from the comfor of our hotel as they were having cable issues that unforutnately didnt get resolved during our stay. There were a few other issues that we had. Just wanted to say Jessica at the front desk was super empathetic and did what she could to help with the issues. I want to give a shout out to the manage as I let him know our issues, he apologized and is doing what he can to make it right. We will give them another try. The bed was super comfortable.

My stay here was in early October 2025. I booked a room with a kitchenette. I was in Room# 605. Overall, my room was clean, and the bed was comfortable. The walls were well insulated, keeping all outside noise out, which I greatly appreciated, being a light sleeper. These were the issues I encountered during my stay: 1. The bed must be above the laundry room. My bed would periodically, shake when their washers were on. 2. No light in the kitchette, just the microwave light over the range. 3. No clothing drawers to put your clothes in. 4. This room had two TV's. One TV in the bedroom area, and the other one in the living room. Unfortunately, the TV in the living room wouldn't turn on. I called the front desk and asked to have someone come ASAP to check out the TV issue. In about 10 minutes, a technician arrived at my room. His name was Quez. He was polite and professional. Quez, had mentioned to me, that this TV has been out of service for a long time. I thought this was something that I should of been made aware prior to my stay. Quez spent some time trying to get it to work, but no luck. He left and came back after a few minutes, with a new TV to replace the one not working. He hooked it up, and it still wasn't making a connection. He informed me that he did as much as he could. I was asked if I wanted to move to another room, but I declined. I had a very long travel day, and I was just too tired to gather all my belongings, I had already taken out, and arranged to my liking. Quez advised me to talk with the front desk, which I did, to ask if I could receive some compensation for this inconvenience, and the others. I was awarded 5,000 reward points to my Hilton account, which I appreciated. Overall, my stay at this hotel was quite nice. The staff was cordial and helpful, and the restaurant was top-notch. In spite of these minor inconveniences, I'll definitely be back here to stay, next time I'm in Salem, but not in room# 605.

I am excited to have a hotel like this in my hometown. I had high expectations. However, the rooms were sparse. It's really pricey for a basic stay. The rooms have no extras...no extra blanket, no microwave. We paid in advance for the breakfast the following morning. We woke up late and missed it, and they REFUSED to refund us. Also, we called and let them know we overslept and asked if we could have a later check out and they just said "no." Traffic on the street is loud even on the 5th floor. Upon arrival, we asked if we needed reservations for the two of us to eat at the restaurant and were told it wasn't necessary. When we arrived to eat, we were informed that there would be a 30 minute wait... :-/

When we checked in to our Studio Suite I was given the option of a room facing the front of the hotel or a "park view." Thinking that I prefered a room with no street noise I chose the "park view." Much to my surprise the park view had a view of the street immediately below that side of the hotel as well as another major highway that is located just adjacent to the hotel. To say the room was noisy would be a major understatement. This is also the only hotel I have ever reserved where the rooms come with "complimentary" ear plugs. After getting a poor nights sleep I had a conversation with the manager who kindly found us a an interior couryard view room with no street noise. The physical location of the hotel is not something management can change however it seems that based on the location the building could use noise abatement upgrades. The building itself is just two years old and other than this specific issue we thought the rooms were clean and comfortable and the staff was welcoming. There is an italian restaurant connected to the hotel which we thought had great food for lunch but was seriously lacking in quality for breakfast i.e. I ordered an expresso that was served in a paper cup with strawberries that seemed to have come out of the freezer.

The staff are so welcoming! I’ve been staying at the Holman for about a year (off and on) for business trips and this became a home-away-from-home. Rooms were always clean, the restaurant was good and lively, and the atmosphere was comfy. Highly recommend this hotel!

Nice place for a quick overnight stop. Valet folks were prompt. Lance and Tom were stellar. Had no issues with stay. Would stay again.